Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Update on 12/9/24

  • 2 replies
  • 1 has this problem
  • 22 views
  • Last reply by Wayne Mery

clivereeves656
clivereeves656
more options

After completing update, my Thunderbird Mozilla email has lost all of the local folders I had saved and does not open as previous display.

How can I restore the previous version or get my folders back?

The version I have is 128.2.0

The maintenance service is 115.15.0

After completing update, my Thunderbird Mozilla email has lost all of the local folders I had saved and does not open as previous display. How can I restore the previous version or get my folders back? The version I have is 128.2.0 The maintenance service is 115.15.0
Attached screenshots

All Replies (2)

clivereeves656
clivereeves656 Question owner
more options

I have also lost all my address book contacts

Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
more options

Please see https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-thunderbird-update and report your results here.