I can't send e-mails to anyone with a "att.net" or "sbcglobal.net" they all come back as not deliverable!
I sent out "1" e-mail to "169 clients" and 31 came back as not deliverable, they ended in either, "att.net" or "sbcglobal.net" e-mail address's.
So I resent "31" individually e-mails back out, 1 at a time", and it took longer for them to come back, but they ALL came back, as not deliverable AGAIN! they all ended in "att.net" or "sbcglobal.net".
In case you are wondering: I been in business since 2003 and have sent out alerts to my customers as needed, and I have NEVER encountered this problem before! I did send it out using my "Hotmail webpage account", and it sent and hasn't come back yet. So it seems its a Thunderbird issue? Thanks in advance for any help you can be to resolve this issue for me. I been using Thunderbird e-mail Program for as long as I can remember.
Here is the complete error message below that I got back: (I have removed the clients email address with question marks "????" for their privacy.)
Delivery has failed to these recipients or groups: ????@sbcglobal.net Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For Email Admins No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361
Diagnostic information for administrators:
Generating server: SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM Receiving server: SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM
????@sbcglobal.net 8/18/2024 6:39:43 PM - Server at SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM returned '550 5.4.316 Message expired, connection refused(Socket error code 10061)' 8/18/2024 6:29:16 PM - Server at sbcglobal.net (144.160.235.143) returned '450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=sbcglobal.net] [LastAttemptedIP=144.160.235.143:25] [SmtpSecurity=-2;-2] [DM6NAM11FT087.eop-nam11.prod.protection.outlook.com 2024-08-18T18:29:43.071Z 08DCBE7E6DB09C7A](Socket error code 10061)'
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Message-ID: <EA2P223MB09542134A3EB441D8CFFB175BE822@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> Date: Sat, 17 Aug 2024 13:26:18 -0500 User-Agent: Mozilla Thunderbird Subject: Windows 10 Users...BIG Updates came for me this morning! Content-Language: en-US References: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> To: ????@sbcglobal.net From: Call Keith_Business <niceseeingyou@hotmail.com> In-Reply-To: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> X-Forwarded-Message-Id: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> Content-Type: multipart/related;
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X-MS-Exchange-CrossTenant-Network-Message-Id: 63588100-86d5-4baa-25e0-08dcbeea1660 X-MS-Exchange-CrossTenant-AuthSource: EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 17 Aug 2024 18:26:20.1598
(UTC)
X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-Transport-CrossTenantHeadersStamped: MN0P223MB1254 X-OriginatorOrg: sct-15-20-4755-11-msonline-outlook-1ff67.templateTenant
Reporting-MTA: dns;SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM
Received-From-MTA: dns;LV3P223MB0848.NAMP223.PROD.OUTLOOK.COM
Arrival-Date: Sun, 18 Aug 2024 16:33:42 +0000
Final-Recipient: rfc822;????@sbcglobal.net Action: failed Status: 5.4.316 Diagnostic-Code: smtp;550 5.4.316 Message expired, connection refused
=========================================================
Here is one from an "att.net" as well:
Delivery has failed to these recipients or groups:
???? (????@att.net) Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For Email Admins No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361
Diagnostic information for administrators:
Generating server: PH7P223MB0570.NAMP223.PROD.OUTLOOK.COM Receiving server: PH7P223MB0570.NAMP223.PROD.OUTLOOK.COM
????@att.net 8/18/2024 6:33:38 PM - Server at PH7P223MB0570.NAMP223.PROD.OUTLOOK.COM returned '550 5.4.316 Message expired, connection refused(Socket error code 10061)' 8/18/2024 6:22:32 PM - Server at att.net (144.160.159.21) returned '450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=att.net] [LastAttemptedIP=144.160.159.21:25] [SmtpSecurity=-2;-2] [BN8NAM11FT070.eop-nam11.prod.protection.outlook.com 2024-08-18T18:23:06.932Z 08DCBE7912428EEE](Socket error code 10061)'
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Message-ID: <EA2P223MB095491086392EF6853A4655BBE822@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> Date: Sat, 17 Aug 2024 13:13:04 -0500 User-Agent: Mozilla Thunderbird Subject: Windows 10 Users...BIG Updates came for me this morning! Content-Language: en-US References: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> To: ???? From: Call Keith_Business <niceseeingyou@hotmail.com> In-Reply-To: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> X-Forwarded-Message-Id: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> Content-Type: multipart/related;
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Final-Recipient: rfc822;????@att.net Action: failed Status: 5.4.316 Diagnostic-Code: smtp;550 5.4.316 Message expired, connection refused X-Display-Name: ????
I did send it out using my "Hotmail webpage account", and it sent and hasn't come back yet. So it seems its a Thunderbird issue? Sincerely Keith L. Allen aka Call Keith NiceSeeingYou :-)
Chosen solution
My earlier suggestion still stands. The issue's technical components are above my pay grade, but your email provider should be able to address this.
Read this answer in context 👍 1All Replies (4)
This, at first glance, appears to be rejection for security issues of your email account. The message is sent via Thunderbird, but the receiving server checks authenticity of the host server for the original email, which is your email provider. Problems may be with the SPF and/or DKIM setting. I followed the links you provided and they pointed to fixing it from the sender's account. https://learn.microsoft.com/en-us/exchange/troubleshoot/email-delivery/ndr/fix-error-code-550-4-4-7-in-exchange-online?
Your email provider should recognize the symptoms here. Many email providers are implementing tighter security and it hits users, such as you, without warning. I worked a few days ago with another person whose email situation was similar to yours, in that his were all being rejected by Gmail. The error you are receiving would happen with any email client, but not when using a webmail client.
UPDATE: The message I sending out, directly from my Hotmail account, NOT using Thunderbird finally came back, as NOT deliverable either! (I had to reduce the size of this "quote" as your system would not let me post it all, but if you need more, I have more! Keith)
It says Quote: "Delivery has failed to these recipients or groups: (????@sbcglobal.net) Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system. Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem. For Email Admins No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361 Diagnostic information for administrators: Generating server: LV3P223MB0916.NAMP223.PROD.OUTLOOK.COM Receiving server: LV3P223MB0916.NAMP223.PROD.OUTLOOK.COM ????@sbcglobal.net 8/19/2024 11:09:07 PM - Server at LV3P223MB0916.NAMP223.PROD.OUTLOOK.COM returned '550 5.4.316 Message expired, connection refused(Socket error code 10061)' 8/19/2024 11:05:49 PM - Server at sbcglobal.net (144.160.235.143) returned '450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=sbcglobal.net] [LastAttemptedIP=144.160.235.143:25] [SmtpSecurity=-2;-2] [BN8NAM11FT115.eop-nam11.prod.protection.outlook.com 2024-08-19T23:06:02.641Z 08DCBF38434BCE02](Socket error code 10061)' Original message headers: Received: from LV3P223MB1088.NAMP223.PROD.OUTLOOK.COM (2603:10b6:408:1d5::11)
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<EA2P223MB09542134A3EB441D8CFFB175BE822@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM>
In-Reply-To: <EA2P223MB09542134A3EB441D8CFFB175BE822@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: msip_labels: x-ms-exchange-messagesentrepresentingtype: 1 x-tmn: [8B4UxwhSMO1IeJb7mp8EiBiQt9n4bpt5onvfWBeiaEB4g9gskoDcxrH+wybc1Mei] x-ms-publictraffictype: Email x-ms-traffictypediagnostic: EA2P223MB0954:EE_|EA2P223MB0835:EE_|LV3P223MB1088:EE_|LV3P223MB0916:EE_ x-ms-office365-filtering-correlation-id: bf806115-1638-41db-3ac0-08dcbfd9e263 x-microsoft-antispam: BCL:0;ARA:14566002|9000799047|15080799003|15030799003|9400799024|6092099012|19110799003|1680799051|12050799009|461199028|8060799006|1602099012|4302099013| boundary="_005_EA2P223MB0954EE61BCE22DA3445DCE5DBE832EA2P223MB0954NAMP_"; type="multipart/alternative" MIME-Version: 1.0 X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-AuthSource: EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-CrossTenant-Network-Message-Id: bf806115-1638-41db-3ac0-08dcbfd9e263 X-MS-Exchange-CrossTenant-originalarrivaltime: 18 Aug 2024 23:02:50.6166 (UTC) X-MS-Exchange-CrossTenant-fromentityheader: Hosted X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-Transport-CrossTenantHeadersStamped: EA2P223MB Return-Path: niceseeingyou@hotmail.com ETC" unquote
Modified by niceseeingyou
Chosen Solution
My earlier suggestion still stands. The issue's technical components are above my pay grade, but your email provider should be able to address this.
Thank You David for looking over my problem and trying to help, then pointing me in another direction to try and get this matter resolved! So far I don't have the problem fixed, but I am still working on it. Have a great day or night whichever it is. NiceSeeingYou aka Keith :)
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