Starts but shows following: <key id="save-key" ... and so on.
I have HP laptop with Win 10. Thunderbird starts but then shows some strange lines: <key id="save-key" , <label value="&event.statusbarpanel.privacy.label;"/>, <toolbarbutton id="todaypane-new-event-button". Nothing happens. </p>
All Replies (15)
Do those lines appear when you run in safe mode (hold Shift when you launch TB)?
When I start Thunderbird after installation, it is OK. But when I copied my profile from another laptop (Win 7), Thunderbird crashes. Safe mode does not help.
Modified
Hannu said
When I start Thunderbird after installation, it is OK. But when I copied my profile from another laptop (Win 7), Thunderbird crashes. Safe mode does not help.
How did you copy the profile from the other computer? Post the latest crash URL if you can from Help/Troubleshooting, Crash Reports, or look in C:\Users\username\AppData\Roaming\Thunderbird\Crash Reports\submitted for the newest file and post the name, e.g. bp-02c...
I copied just as instructed on the Thunderbird site. After installation when I opened TB everything seemed to be fine. When I close TB and open it again it crashes. No Crash Reports are available. Help cannot be opened. See the attached screen copy.
The display is almost definitely caused by an incompatible add-on:
http://kb.mozillazine.org/Gray_bar_below_status_bar
but you say it still appears in safe mode, with all add-ons disabled?
Close TB, Windowskey+R, type thunderbird.exe -p and create a new profile. Add your accounts and transfer data from the old one if necessary.
Tried the safe mode and it worked with add-ons disabled. Then I removed the only add-on Lightning without success. Is it possible to save the working situation (add-ons disabled) as a new profile?
In the safe mode I tried to perform the changes and restart, but nothing happens.
Modified
If it works in safe mode but add-ons are not causing the problem, you may have a broken layout. Launch in safe mode, check 'reset toolbars and controls' and click 'make changes and restart'. Does it now work properly in normal mode?
'make changes and restart' does not work. Nothing happens!
Close TB, open the profile folder and rename xulstore.json, then start TB. This is the same as 'reset toolbars and controls'.
Did it, but did not help. TB starts, a small window flashes, and closes. Just like before.
Two things to try: create a new profile as explained above and see if TB starts properly.
Run Windows in safe mode and see if TB runs properly. This is to test if startup apps or graphics drivers are an issue. Do you recall if you enabled hardware acceleration in Options/Advanced/General?
New profile works well. I do not know where is Options/Advanced/General (my language in TB is Finnish) Here is the information report from TB:
Nimi: Thunderbird Versio: 68.5.0 Koosteen tunniste: 20200210021033
Päivityskanava: release Selaintunniste: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.5.0 Käyttöjärjestelmä: Windows_NT 10.0
Käynnistysprosessi: Käytössä Useaa prosessia hyödyntäviä ikkunoita: 0/0 Poistettu käytöstä Etäprosessit: 0 Yrityskäytännöt: Ei käytössä Google Location Service -avain: Puuttuu Google Safebrowsing -avain: Puuttuu Mozilla Location Service -avain: Puuttuu Vikasietotila: true
Sähköposti- ja keskusteluryhmätilit ***** accounts removed *****
Kaatumisilmoitukset viimeisen 3 päivän aikana
Etäprosessit
Tyyppi: Määrä
Laajennukset
Nimi Versio Käytössä ID
Bing 1.0 true bing@search.mozilla.org
DuckDuckGo 1.0 true ddg@search.mozilla.org
Google 1.0 true google@search.mozilla.org
Wikipedia (fi) 1.0 true wikipedia@search.mozilla.org
Tietoturvaohjelmat
Tyyppi: Nimi
Virustentorjunta: F-Secure Internet Security;McAfee VirusScan Vakoiluntorjunta: Palomuuri: McAfee Firewall
Grafiikka
Ominaisuudet Koostaminen: Basic Asynkroninen siirto/lähennys: ei mitään WebGL 1 -ajurin WSI-tiedot: - WebGL 1 -ajurin mallintaja: WebGL is currently disabled. WebGL 1 -ajurin versio: - WebGL 1 -ajurin laajennukset: - WebGL 1 -laajennukset: - WebGL 2 -ajurin WSI-tiedot: - WebGL 2 -ajurin mallintaja: WebGL is currently disabled. WebGL 2 -ajurin versio: - WebGL 2 -ajurin laajennukset: - WebGL 2 -laajennukset: - Tavoitteellinen kuvataajuus: 60 DirectWrite: true (10.0.18362.476)
GPU #1 Aktiivinen: Kyllä Kuvaus: AMD Radeon(TM) RX Vega 10 Graphics Valmistajan tunnus: 0x1002 Laitteen tunnus: 0x15d8 Ajurin versio: 26.20.11002.3002 Ajurin päiväys: 4-29-2019 Ajurit: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a Alijärjestelmän tunnus: 00000000 Muisti: 2048
GPU #2
Diagnostiikka AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo ClearType-parametrit: Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Päätösloki HW_COMPOSITING: disabled by user: Disabled by prefblocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled GPU_PROCESS: unavailable by default: Multi-process mode is not enabledblocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware OMTP: blocked by runtime: OMTP blocked by safe-mode
Kaatumisvahdin käytöstä poistamat ominaisuudet
Hätäratkaisut
Virheloki
Media
- This section removed, because the message was too long *****
Tärkeät muutetut asetukset
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 229144 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 68.5.0 font.internaluseonly.changed: true
***** font.names and font.sizes removed *****
gfx.blacklist.suggested-driver-version: 10.6 gfx.direct3d.last_used_feature_level_idx: 0 idle.lastDailyNotification: 1581518176 layers.mlgpu.sanity-test-failed: false media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1581257938 places.history.expiration.transient_current_max_pages: 50902 plugin.importedState: true plugins.update.notifyUser: true privacy.donottrackheader.enabled: true security.sandbox.content.tempDirSuffix: {f510d9ea-0ff6-4f12-a817-9d47d94b08b2} security.sandbox.plugin.tempDirSuffix: {5b049f67-80b5-4948-b481-26fea8a59fd1} signon.importedFromSqlite: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1580069773
Tärkeät lukitut asetukset
Places-tietokanta
JavaScript
Jatkuva roskienkeräys: true
Esteettömyystoiminnot
Käytössä: true Estä esteettömyystoiminnot: 0 Esteettömyyskäsittelijää käytetty: true Esteettömyyden käynnistänyt ohjelma: UNKNOWN|
Kirjastojen versiot
Odotettu minimiversio Käytössä oleva versio
NSPR 4.21 4.21
NSS 3.44.3 3.44.3
NSSSMIME 3.44.3 3.44.3
NSSSSL 3.44.3 3.44.3
NSSUTIL 3.44.3 3.44.3
Hiekkalaatikko
Sisältöprosessin hiekkalaatikkotaso: 0 Sisältöprosessin efektiivinen hiekkalaatikkotaso: 1
Internationalisointi ja lokalisointi
Sovelluksen asetukset Pyydetyt localet: ["fi"] Käytettävissä olevat localet: ["fi","en-US"] Sovelluksen localet: ["fi","en-US"] Alueasetukset: ["fi-FI"] Oletuslocale: "fi"
Käyttöjärjestelmä Järjestelmän localet: ["fi-FI"] Alueasetukset: ["fi-FI"]
The Google equivalent in Finnish is Työkalut-asetukset Lisäasetukset Yleiset, but hardware acceleration would be disabled in a new profile.
You can add your accounts to the new profile, and to transfer local mail, address books etc. from the old profile, see the article mentioned above.
I recommend you exclude the TB profile folder from F-Secure or McAfee AV, whichever one is running (only one should be active).
Hi again, Finally I managed to use the old profile. I do not know what was the cure, because I tried several things at the same time. I updated Java in the old computer, removed Lightning there, copied the profile, and removed some files from it. And then it worked! Many thanks for your help and patience. It was nice that you replied quickly to my messages and really tried to help. Best wishes, Hannu