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Blank screen startup bug since last update.

  • 2 replies
  • 1 has this problem
  • 23 views
  • Last reply by Mr.Hinton

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Since the last update, Firefox has intermittently started with a blank white page under the upper url line, instead of my default webpage (google). Sometimes it behaves. Usually after the glitch if I call up Firefox again it works correctly. Never had a problem before the last update.

Since the last update, Firefox has intermittently started with a blank white page under the upper url line, instead of my default webpage (google). Sometimes it behaves. Usually after the glitch if I call up Firefox again it works correctly. Never had a problem before the last update.

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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It's intermittent but when it happens there is blank white- no dialogue- at all.