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I can send email when I am in North America but not when I am in Europe.

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PaulFing
PaulFing
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This is so odd. I am running Windows 10 on a new HP laptop. My antivirus is Avast and I am running Windows Defender. I have no problems sending and receiving email from my home network or any public networks in North America but when I am in Europe (Czech Republic, Italy, France, UK are locations where I have trouble) I cannot send email. Thunderbird displays the message An error occurred while sending mail: The mail server sent an incorrect greeting: mtlp000086 cmsmtp ESMTP server not available. I've tried turning off my antivirus and Defender. The port I am using for the outgoing mail is 587. Any help would be appreciated.

This is so odd. I am running Windows 10 on a new HP laptop. My antivirus is Avast and I am running Windows Defender. I have no problems sending and receiving email from my home network or any public networks in North America but when I am in Europe (Czech Republic, Italy, France, UK are locations where I have trouble) I cannot send email. Thunderbird displays the message An error occurred while sending mail: The mail server sent an incorrect greeting: mtlp000086 cmsmtp ESMTP server not available. I've tried turning off my antivirus and Defender. The port I am using for the outgoing mail is 587. Any help would be appreciated.

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Matt
Matt
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Does your mail provider allow you to send mail when not in the US. Some providers (ISPs) will not allow you to send mail while not connected using their network.