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Solved Archived

Cannot turn on Always for Shockwave Flash on 8.1 windows pc

cor-el replied
jewel96025

Cookie jam game not working. I had a pop up said turn on Always under Add-ons to plug ins to Shockwave Flash i was suppose to be able to Choose Always.. mine showed Ask to Activate so i clicked on that then another screen popped up with some choices and Always is gray and i cannot Activate it. I am using an ASUS laptop 8.1 Windows computer..

can you help me

Cookie jam game not working. I had a pop up said turn on Always under Add-ons to plug ins to Shockwave Flash i was suppose to be able to Choose Always.. mine showed Ask to Activate so i clicked on that then another screen popped up with some choices and Always is gray and i cannot Activate it. I am using an ASUS laptop 8.1 Windows computer.. can you help me

All Replies (3)

Your Firefox reported that your Flash is version 25. The current version is 30, so probably you need to update. See: Flash Plugin - Keep it up to date and troubleshoot problems.

Chosen Solution

hi, you should update your flash player to the latest available version containing all the recent security fixes: https://get.adobe.com/flashplayer/ (uncheck all the optional offers)

Note that outdated Flash plugin versions are automatically set to "Ask to Activate" via the blocklist feature and can't be enabled permanently.