Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

PDF viewer unable to display certain PDFs

  • 7 replies
  • 1 has this problem
  • 9 views
  • Last reply by sampdf

sampdf
sampdf
more options

I'm on version 58.0.2 (64-bit) on Windows. The internal PDF viewer is unable to display certain PDFs. The console displays the below error message. The problem PDF itself is attached.

details: "FormatError: page dictionary kids object is not an array" message: "page dictionary kids object is not an array" name: "UnknownErrorException" stack: "UnknownErrorExceptionClosure@resource://pdf.js/build/pdf.js:441:37\n@resource://pdf.js/build/pdf.js:435:38\n__w_pdfjs_require__@resource://pdf.js/build/pdf.js:45:12\n@resource://pdf.js/build/pdf.js:4998:23\n__w_pdfjs_require__@resource://pdf.js/build/pdf.js:45:12\n@resource://pdf.js/build/pdf.js:88:18\n@resource://pdf.js/build/pdf.js:26:18\nwebpackUniversalModuleDefinition@resource://pdf.js/build/pdf.js:24:59\n@resource://pdf.js/build/pdf.js:16:11\n"

I'm on version 58.0.2 (64-bit) on Windows. The internal PDF viewer is unable to display certain PDFs. The console displays the below error message. The problem PDF itself is attached. details: "FormatError: page dictionary kids object is not an array" message: "page dictionary kids object is not an array" name: "UnknownErrorException" stack: "UnknownErrorExceptionClosure@resource://pdf.js/build/pdf.js:441:37\n@resource://pdf.js/build/pdf.js:435:38\n__w_pdfjs_require__@resource://pdf.js/build/pdf.js:45:12\n@resource://pdf.js/build/pdf.js:4998:23\n__w_pdfjs_require__@resource://pdf.js/build/pdf.js:45:12\n@resource://pdf.js/build/pdf.js:88:18\n@resource://pdf.js/build/pdf.js:26:18\nwebpackUniversalModuleDefinition@resource://pdf.js/build/pdf.js:24:59\n@resource://pdf.js/build/pdf.js:16:11\n"

All Replies (7)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Could you send the pdf file to pdf.js devs here?

sampdf
sampdf Question owner
more options

Issue posted on https://github.com/mozilla/pdf.js/issues/9540. The PDF is attached to the issue.

WestEnd
WestEnd
more options

sampdf said

I'm on version 58.0.2 (64-bit) on Windows. The internal PDF viewer is unable to display certain PDFs.

Can you provide the screenshot of the error as well? And what do you mean certain pdfs? That is so vague no one will know where those pdf are coming from?

sampdf
sampdf Question owner
more options

Sorry, I thought I had uploaded the PDF with the issue but that upload was not successful.

Please see link to the PDF

https://s3.amazonaws.com/sam-pdftesting/Problem.pdf

sampdf
sampdf Question owner
more options

TyDraniu said

Could you send the pdf file to pdf.js devs here?

The PDF is also available at

https://s3.amazonaws.com/sam-pdftesting/Problem.pdf

sampdf
sampdf Question owner
more options

WestEnd said

sampdf said
I'm on version 58.0.2 (64-bit) on Windows. The internal PDF viewer is unable to display certain PDFs.

Can you provide the screenshot of the error as well? And what do you mean certain pdfs? That is so vague no one will know where those pdf are coming from?


Sorry, I thought I had uploaded the PDF with the issue but that upload was not successful.

Please see link to the PDF

https://s3.amazonaws.com/sam-pdftesting/Problem.pdf

sampdf
sampdf Question owner
more options

TyDraniu said

Could you send the pdf file to pdf.js devs here?


Also posted issue on https://github.com/mozilla/pdf.js/issues/9540. The PDF is attached to the issue.