Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Few second pop up of a black screen microsoft c files tried sophos, ccleaner, still happening what now?

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

ETen
ETen
more options

Few second pop up of a black screen microsoft c files shows up randomly. I tried sophos, and ccleaner, still happening what now?

How do I get rid of this, the only thing I can remember downloading is the FireFox new update awhile back. Otherwise opening emails that appeared appropriate, and LI articles. What malware/virus scanner can I use to remove this, and where do I download it from? Will it run with my Sophos/CCleaner still in place?

Thank you

Few second pop up of a black screen microsoft c files shows up randomly. I tried sophos, and ccleaner, still happening what now? How do I get rid of this, the only thing I can remember downloading is the FireFox new update awhile back. Otherwise opening emails that appeared appropriate, and LI articles. What malware/virus scanner can I use to remove this, and where do I download it from? Will it run with my Sophos/CCleaner still in place? Thank you

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

So that we can better understand what you are seeing, please can you take a screenshot when it next appears (press the "Print Screen" key, then paste it into a Paintbrush file, save as filename.jpg).

This will help us to find a solution for you.

FredMcD
FredMcD
more options

How were you notified about the update?

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

For almost a year, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/forum-response-i-found-fake-firefox-update

FredMcD
FredMcD
more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.