http://kb.mozillazine.org/5.7.1_Unable_to_relay

christ1 said

http://kb.mozillazine.org/5.7.1_Unable_to_relay

Christ1: Thanks for the reply. I have it set up that way, but it still does not work. I suspect the issue is on my provider's side, as they are changing over to a new email system and probably needs a change on their part.

Thanks again!

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

• Open Help (or click on three-line-icon and select Help)
• Choose Troubleshooting Information
• Use the button Copy to clipboard to select all. Do not check box "Include account names"!
• Paste this in your post.

Here is the clipboard copy of my Thunderbird account. Thanks for your help.

 WARNING:
 This contains sensitive information which shouldn't be forwarded or published without permission.

 Application Basics

   Name: Thunderbird
   Version: 38.2.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0
   Profile Folder: C:\Users\Bill\AppData\Roaming\Thunderbird\Profiles\xczevhfe.default
             (Local drive)
   Application Build ID: 20150813074416
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, bgalaway@bendbroadband.com, (pop3) pop-server.bendbroadband.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.bendbroadband.com:25, plain, none, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-50a1ba1b-80c8-4846-8a68-f0e862150201 (1/31/2015)

 Extensions
   Lightning, 4.0.2.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.2.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.direct2d: 3
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 11d4b717-42f0-45bc-bb89-c7ca5bb9f24
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1443016145
     places.history.expiration.transient_current_max_pages: 102076
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) HD Graphics
     Vendor ID: 0x8086
     Device ID: 0x0046
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2202
     Driver Date: 8-25-2010
     Direct2D Enabled: Blocked for your graphics driver version.
     DirectWrite Enabled: false (6.2.9200.17461)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

Right click the account in the folder tree and select settings.

Under outgoing server (SMTP) select your outgoing bend broadband account

Select the Authentication method and change that to normal password the user name will be your full email address

I suggest you also use STARTTLS Connection security and port 465If that does not work change the security setting to SSL/TLs and try it again.

Is all else fails change security setting to None and set the port to 25.

I got these settings here https://bendbroadband.com/residential/support/detail.asp?kb=100084

I have tried both settings and get the same error message. I suspect that bend broadband has an issue, they also may not be supporting Mozilla any more.

I did try the SSL/TLS, I do not get the error message but it does not go through, it just spins until it times out.

Is Bend Broadband also an ISP, and are you connecting to the Internet through them, or via a different provider?

Bend Broadband is an ISP, and I am connecting through them.

I was able to get the right combination of setup to enable sending of emails through Mozilla and Bend Broadband. Thanks to all for your help. I appreciate it.