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Error retrieving a message

  • 2 replies
  • 25 have this problem
  • 8 views
  • Last reply by jimbro888

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When I try to access my inbox I get the message "the RETR command did not succeed. Error retrieving a message" and messages will not download. How do I overcome this? (I can access my e-mails via another website)

When I try to access my inbox I get the message "the RETR command did not succeed. Error retrieving a message" and messages will not download. How do I overcome this? (I can access my e-mails via another website)

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Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, let us know and we can move this thread to the Thunderbird queue. This question currently is in the Firefox queue for answers.

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Sorry. The problem is with Thunderbird. Can you please move the thread to the Thunderbird Queue.