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I can't restore my bookmarks from portable hard drive, why not?

  • 2 replies
  • 1 has this problem
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  • Last reply by JADickson

JADickson
JADickson
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I backed up my bookmarks through "import and Backup" yesterday as my hard drive had a failure and was being replaced. I now have a new hard drive installed and am trying to restore the bookmarks from my portable drive, but I get "unable to process the backup file". It is a JSON file, bookmarks-2015-02-08.json. Have I now lost every single one of my bookmarks by trying to use the backup procedure? I no longer have access to the failed drive.

I backed up my bookmarks through "import and Backup" yesterday as my hard drive had a failure and was being replaced. I now have a new hard drive installed and am trying to restore the bookmarks from my portable drive, but I get "unable to process the backup file". It is a JSON file, bookmarks-2015-02-08.json. Have I now lost every single one of my bookmarks by trying to use the backup procedure? I no longer have access to the failed drive.

Chosen solution

Hi, I did try that unsuccessfully, but was able to get them restored by following the link from a previous ask (https://support.mozilla.org/en-US/questions/927611). Thanks for the reply.

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All Replies (2)

LostGod
LostGod
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Have you tried copying it onto the desktop. Maybe it is encountering a problem when trying to import from a external drive.

JADickson
JADickson Question owner
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Chosen Solution

Hi, I did try that unsuccessfully, but was able to get them restored by following the link from a previous ask (https://support.mozilla.org/en-US/questions/927611). Thanks for the reply.