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How do I start TB in safe mode on a Mac? The alt key does not work

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  • Last reply by Matt

wilvanderveen
wilvanderveen
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On my Mac account, Thunderbird keeps on crashing. on my wife's account on the same Mac TB runs fine, and i guess this is a compatibility issue with one of the language packs. I want to start TB in safe mode, but the 'alt' key does not work. So, what is the way to start TB in safe mode on a Mac?

On my Mac account, Thunderbird keeps on crashing. on my wife's account on the same Mac TB runs fine, and i guess this is a compatibility issue with one of the language packs. I want to start TB in safe mode, but the 'alt' key does not work. So, what is the way to start TB in safe mode on a Mac?

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wilvanderveen
wilvanderveen Question owner
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I have tried to start TB in the safe mode using the terminal command. This works in itself but the resulting behaviour is the same - TB crashes immediately without any chance on intervention.

wilvanderveen
wilvanderveen Question owner
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Hi, I've created a new profile, and this makes TB start again. So that's progress! But - after an arbitrary time, TB crashes again whilst downloading the messages from the mail server. Restarting TB starts the message download from scratch so TB ends up to have multiple instances of the messages it has downloaded before the next crash....

Matt
Matt
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crash ids would help here I think.

Help menu > troubleshooting information and post some recent crash ids.