Can't upload files to Thundermail Send. Desktop send integration missing
I'm trying to upload less than a gigabyte of images to my send storage but am getting the following error: "you don't have the key to decrypt this container"
This is my own storage space.. I've already generated my own key. Why would it be saying this? I see there is also supposedly an option to upload/share files via send natively in thunderbird via a dropdown menu from the "attach" menu, as show here in the list of features. However, this option doesn't appear in my thundermail. Yes, I've installed the Thunderbird pro addon.
What is happening...
Все ответы (1)
Hi! We're sorry you're having issues with Send.
As a per-requisite, you need to use Thunderbird v153 or higher. Send comes built-in, you just need to log into your Thundermail account via the hamburger menu. Once you do that you can try to upload normally, it may ask for your passphrase but if you set this up before you can enter your passphrase and continue uploading.
Please make sure you uninstall Thunderbird Pro add-on, this add-on as it is outdated and we no longer support it.
If you continue to have this issue, please go to the Security & Privacy page and click Reset encryption key. This should fix the problem altogether
Let us know how it goes!
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