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Application error: a client-side exception has occurred (see the browser console for more information).

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  • Последний ответ от Denys

rvcanada
rvcanada

I receive this Error msg trying to access Settings option in the AJC epaper section https://editions.ajc.com/shortcode/AJC412/edition/f117d96a-c78b-4df3-4b6a-0e587f6cfd22 on a Firefox Browser:

Application error: a client-side exception has occurred (see the browser console for more information).

I receive this Error msg trying to access Settings option in the AJC epaper section https://editions.ajc.com/shortcode/AJC412/edition/f117d96a-c78b-4df3-4b6a-0e587f6cfd22 on a Firefox Browser: Application error: a client-side exception has occurred (see the browser console for more information).

Выбранное решение

Hi,

Sorry to hear that. Please try these standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.

Looking forward to your update on how it goes!

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Denys
Denys
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  • Top 10 Contributor

Выбранное решение

Hi,

Sorry to hear that. Please try these standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.

Looking forward to your update on how it goes!

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