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Video quality low on Youtube, video not playing on other sites

  • 7 ответов
  • 1 имеет эту проблему
  • Последний ответ от NoahSUMO

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For about two months, video quality has been persistently low for me on Youtube. Quality options are limited to 360p and I am unable to change it. Additionally, I am unable to play video on other platforms such as Vimeo, Pinterest and other streaming sites. Sites return errors such as 'Player is unable to play video at this time' or error code 102630. I have refreshed my cache and reinstalled Firefox and neither have resolved the issue. Notably, this issue does not occur on other browsers such as Chrome or Microsoft Edge. As far as I know my drivers are up to date and the Windows Media Feature Pack is installed, although it shouldn't be an issue seeing as sites work on other browsers. The issue also persists in troubleshooting mode. I've gone through the console and included images of some interesting errors that might be of use, although I don't have the technical knowledge to know what they mean. Please inform me if there is any other information I can provide that would help. Thank you!

For about two months, video quality has been persistently low for me on Youtube. Quality options are limited to 360p and I am unable to change it. Additionally, I am unable to play video on other platforms such as Vimeo, Pinterest and other streaming sites. Sites return errors such as 'Player is unable to play video at this time' or error code 102630. I have refreshed my cache and reinstalled Firefox and neither have resolved the issue. Notably, this issue does not occur on other browsers such as Chrome or Microsoft Edge. As far as I know my drivers are up to date and the Windows Media Feature Pack is installed, although it shouldn't be an issue seeing as sites work on other browsers. The issue also persists in troubleshooting mode. I've gone through the console and included images of some interesting errors that might be of use, although I don't have the technical knowledge to know what they mean. Please inform me if there is any other information I can provide that would help. Thank you!
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Выбранное решение

i solved this by setting media.mediasource.enabled and media.mediasource.webm.enabled to true in about:config

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Forgot to mention but I'm pretty sure the issues started after updating the browser. Sadly I can't provide an exact update number but the issues definitely started after. An update. Sorry about the vagueness of that but my memory is terrible.

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You need to show the issue. Provide links to examples and screenshot showing the low quality. Also provide sysinfo and network connection.

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As per request, I use an Acer laptop running windows 10 home (22H2) with an intel core i7-10750H, 8gb DDR4 RAM, intel UHD graphics card (comet lake gt2) and nvidia geforce GTX 1660 Ti. firefox doesn't seem to be using the nvidia graphics card while playing video. Again, this issue does not persist on other browsers (although I've only tested browsers using chromium). Last image is the same video as the second image played on Chrome, as a quality comparison. I'm not tech literate at all, please ask if more information is needed

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Which model? Here's a better screenshot using the same video. see screenshot https://www.youtube.com/watch?v=4yDm6xNeYas

Not sure if it matters, but is the media pack installed? https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a


Operating System: openSUSE Tumbleweed 20240716 KDE Plasma Version: 6.1.2 KDE Frameworks Version: 6.4.0 Qt Version: 6.7.2 Kernel Version: 6.9.9-1-default (64-bit) Graphics Platform: X11 Processors: 12 × Intel® Core™ i7-9850H CPU @ 2.60GHz Memory: 125.1 GiB of RAM Graphics Processor: Mesa Intel® UHD Graphics 630 Manufacturer: HP Product Name: HP ZBook 17 G6

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Изменено jonzn4SUSE

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Выбранное решение

i solved this by setting media.mediasource.enabled and media.mediasource.webm.enabled to true in about:config

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Wow! Thanks for letting us know how you fixed it. But Jay, where did you get the idea to change those settings?

Изменено NoahSUMO

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