Issues opening attachments
Hello
I have a bizarre issue with attachments.
I open all attachments in their respective programs rather than preview within Thunderbird itself (I have also tried opening in preview but I get exactly the same problem).
When I receive an email with attachments, mainly Word, Excel or PDF docs, I click to open the attachment but nothing happens. If I save the attachments to my computer and try to open it says the attachment is empty or corrupt.
But, if I click to forward the email, I can then open the attachments as normal by clicking on them in the draft email and also then save them to the computer and they open as normal.
I am running the latest version - 115.10.1 (64-bit) and I have noticed this issue for about the last week or so. Otherwise everything seems to work as normal.
Any ideas on what is going on or ways to change this.
Thanks in advance
Все ответы (2)
What antivirus do you have installed that might be corrupting to copies of the attachments that are placed in the system temp folder so the application can open them. That would be where I would start looking.
Matt, thanks for the reply. I did try uninstalling antivirus to see if that was the issue but that didn't make a difference.
In the end, and for anyone else that may have similar issue, I have found that clearing the Start Up Cache seems to have solved it.
That said I still cannot access attachments on about 2 weeks of emails unless I click to forward the email, then I can read them. But pleased to say I have not had any issues with any new emails with attachments since doing this. Now can just open them as normal.
Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.