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One website will not come up on any browser.

  • 4 ответа
  • 1 имеет эту проблему
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  • Последний ответ от cor-el

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One website will not come up on either Firefox or Safari - etsy.com. Did I get locked out? The website is completely empty - no words, no picture, no link.

One website will not come up on either Firefox or Safari - etsy.com. Did I get locked out? The website is completely empty - no words, no picture, no link.

Все ответы (4)

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Изменено jonzn4SUSE

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I tried that but the site is still totally blank. I can get the site on my phone app so I just sent a message to Etsy. It may not a browser problem. Could a virus attacked just one website? Strange. I have some work arounds through the phone until I get this solved. I'm obviously not spending all my time on this. Sorry for the delayed response. Thanks, Pattie

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This can happen if a website blocks your IP address. You could try changing your IP by turning your router off for a while, say 15 mins?, then turning it back on.

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Are you using a proxy or VPN?

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

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