Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

I haven't received my confirmation email

  • 3 ответа
  • 2 имеют эту проблему
  • 7 просмотров
  • Последний ответ от Kharon

more options

Good day. Six months ago, I tried to create a Firefox account. But the letter for some reason did not come. I wrote in support, the account was not unblocked. The last hope for understanding. Unblock your account and allow you to confirm your email again.

All Replies (3)

more options

Kharon said

Good day. Six months ago, I tried to create a Firefox account. But the letter for some reason did not come. I wrote in support, the account was not unblocked. The last hope for understanding. Unblock your account and allow you to confirm your email again.

add the email I wanted to sync with - kharon13@tutanota.com

more options

Never post your email address anywhere, ever.

Had you checked in your email spam/junk folder to see if the confirmation email had been filtered?

I do not understand what is "blocked". Can you quote this fully and separately if this is a message you received from support? Might it be that your email service settings may block incoming mail from senders not in your address book, or some similar criterion? Was your email account closed?

more options

screenshot All folders were checked, for some reason the letter did not reach. And this is not an isolated case. This is not the first time I write, but the problem has not been resolved. Nothing happened in the spam list and there are no deleted confirmation letters. I don’t understand why the employees of the company for so long could not pay attention to my attempts to convey to them the situation with Firefox Sync.