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My primary email account appears to be frozen, but the 2nd email account w/ the same provider functions.

Firefox
cor-el a răspuns la acum 14 ani
Jay393
Jay393

I can't open my inbox emails or any of my folders (drafts, sent,, deleted, etc.) @ my primary msn hotmail email address but can perform all functions @ my other msn hotmail address. This account appears to be frozen in that I can view the inbox but can't open any emails or utilize any of the functions. I've cleared the cookies, cache, history, have Norton Internet Security, and have scanned with Malwarebytes. I've used both these addresses in Firefox for years. Both addresses/accounts are functioning normally in other browsers.

I can't open my inbox emails or any of my folders (drafts, sent,, deleted, etc.) @ my primary msn hotmail email address but can perform all functions @ my other msn hotmail address. This account appears to be frozen in that I can view the inbox but can't open any emails or utilize any of the functions. I've cleared the cookies, cache, history, have Norton Internet Security, and have scanned with Malwarebytes. I've used both these addresses in Firefox for years. Both addresses/accounts are functioning normally in other browsers.

Modificat la de Jay393

Toate răspunsurile (3)

cor-el
cor-el
  • Moderator

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Jay393
Jay393 Deținătorul întrebării

Thank you! Problem solved, plus I did some much-needed up-dating and clearing-out and learned a few things during the process. Final verdict: apparently, one add-on was creating the problem.

Modificat la de Jay393

cor-el
cor-el
  • Moderator

You're welcome.

Can you tell us which add-on caused it?
It can help others.