Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Caută ajutor

Atenție la excrocheriile de asistență. Noi nu îți vom cere niciodată să suni sau să trimiți vreun SMS la vreun număr de telefon sau să dai informații personale. Te rugăm să raportezi activitățile suspecte folosind opțiunea „Raportează un abuz”.

Află mai multe
Deschide

Can't create recovery key. new password not accepted. what do I do?

Firefox Resetează parole
Denys răspuns
C Caffrey
C Caffrey

I somehow have two mozilla account. Or one with two emails. Can't even tell which is the case.

When I look at accounts.firefox, I see a gmail one as primary and a sonic one as secondary.

I also use a password manager which I can't access from pages accepting changes, so I keep having to create stupid passwords that aren't really secure. but I save them.

When I try to create a recovery key using my primry email, the password I created is not accepted.

So completely frozen. Would like to set up a ticket and get help as I have previously via email but I don't know how I managed to do that either. Don't know what to do. Can someone direct me to a live human way to get help?

I somehow have two mozilla account. Or one with two emails. Can't even tell which is the case. When I look at accounts.firefox, I see a gmail one as primary and a sonic one as secondary. I also use a password manager which I can't access from pages accepting changes, so I keep having to create stupid passwords that aren't really secure. but I save them. When I try to create a recovery key using my primry email, the password I created is not accepted. So completely frozen. Would like to set up a ticket and get help as I have previously via email but I don't know how I managed to do that either. Don't know what to do. Can someone direct me to a live human way to get help?

Toate răspunsurile (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

Adresează o întrebare

Trebuie să intri în cont ca să răspunzi la o postare. Te rugăm să adresezi o întrebare nouă dacă nu ai încă un cont.