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Not receiving email from certain addresses

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  • Ultimul răspuns dat de PathMan

PathMan
PathMan
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Not receiving email from certain "institutions;" seems OK from individuals, but can't be sure. Use Outlook address as main "give out" address. All mail is autoforwarded to a Gmail address where Tbird picks it up. Been happening for a while, but this is todays experience. Intermountain Healthcare (IHC) sent me an email with a verification code for my email address. Never arrived. Went to Outlook.live.com > not there. Went to Gmail.google.com > not there. Does this imply it's IHCs fault? REALLY having trouble resolving this. Suspected it has happened with other "institutions" as well, as phone calls indicated emails had been sent. Have created "Message filter" that runs before spam classification that moves messages from IHC addresses to my inbox, but doesn't seem to help. Any help appreciated.

Not receiving email from certain "institutions;" seems OK from individuals, but can't be sure. Use Outlook address as main "give out" address. All mail is autoforwarded to a Gmail address where Tbird picks it up. Been happening for a while, but this is todays experience. Intermountain Healthcare (IHC) sent me an email with a verification code for my email address. Never arrived. Went to Outlook.live.com > not there. Went to Gmail.google.com > not there. Does this imply it's IHCs fault? REALLY having trouble resolving this. Suspected it has happened with other "institutions" as well, as phone calls indicated emails had been sent. Have created "Message filter" that runs before spam classification that moves messages from IHC addresses to my inbox, but doesn't seem to help. Any help appreciated.

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david
david
  • Top 10 Contributor
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I suggest starting with your online account. It may be that Outlook is rejecting it. I'm not familiar with Outlook, but I do use Gmail and it sometimes rejects email with no explanation. You might try changing your address for that institution to a different email account and see what happens then. And, you might contact the institution to report the problem. such institutions to have tech staff and they may have more info for you.

PathMan
PathMan Deținătorul întrebării
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Have "whitelisted" problematic addresses in both Outlook.live.com and gmail.google.com. Did not find anything in JUNK folder of gmail.google.com, however. If it's pulling them out, it's not putting them there. Guess I'll see what happens not and will contact IHC to see if there is a problem. Thanks.

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