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Cannot receive emails

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by serena945

serena945
serena945
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About three weeks ago, I stopped receiving email from Thunderbird, having made no changes to my account settings. The error that appears states: "Sending of password for user serena945@att.net did not succeed. Mail server inbound.att.net responded: Server error. Please try again later."

Since then, I've checked with my internet provider (Comcast, no issue with connectivity), my security/firewall settings, and att (email address - I can still receive email on the att website). None report any problems, and all went through various checks with me to try and restore service. I've also followed all the Thunderbird articles to the extent of my ability.

Since all of my email folders are with my Thunderbird account, I really want to resolve it and not have to just check email on a web browser.

I'm not particularly IT-savvy, and appreciate any assistance you can offer.

About three weeks ago, I stopped receiving email from Thunderbird, having made no changes to my account settings. The error that appears states: "Sending of password for user serena945@att.net did not succeed. Mail server inbound.att.net responded: Server error. Please try again later." Since then, I've checked with my internet provider (Comcast, no issue with connectivity), my security/firewall settings, and att (email address - I can still receive email on the att website). None report any problems, and all went through various checks with me to try and restore service. I've also followed all the Thunderbird articles to the extent of my ability. Since all of my email folders are with my Thunderbird account, I really want to resolve it and not have to just check email on a web browser. I'm not particularly IT-savvy, and appreciate any assistance you can offer.

Chosen solution

Are you using a secure mail key in place of the account password? If not, create a key on the AT&T website, remove the password stored in Saved Passwords in TB Options, restart TB, enter the key when prompted.

https://support.mozilla.org/en-US/questions/1313640

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All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Are you using a secure mail key in place of the account password? If not, create a key on the AT&T website, remove the password stored in Saved Passwords in TB Options, restart TB, enter the key when prompted.

https://support.mozilla.org/en-US/questions/1313640

serena945
serena945 Question owner
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Thank you so much! Worked perfectly and saved the day!