Did Thunderbird recently drop support/access to Roadrunner/Spectrum??
I've been unable to receive any emails to my Thunderbird inbox for over a week from my TimeWarner/Spectrum. I can send them out however. The day I first noticed it Spectrum admitted it was a server issue that morning so I got by for a few days using webmail instead to receive. Then six days later I finally had time to get back to them to straighten it out. But they can't! I've had three techs trying (even though they technically don't assist with 3rd party s/w). So then someone mentioned calling Mozilla which I didn't think was possible. I did get a number for an authorized Mozilla reseller (I hope). She answered the phone and said that Thunderbird had dropped support of Roadrunner domain emails a month ago. So I would either have to change my email ...or.... buy a $299 package to keep my old address but run it through a server they would provide. She said it was pricey because it was a solution for businesses. She sounded pretty honest... I think it was a legit answer!
The guy at Roadrunner/Spectrum can't believe he wasn't informed in a memo of such a significant problem. What do all of you think about this? I've got way too elaborate of an email archive folder system in place. I gotta get my emails coming back through Thunderbird soon. Thanks 's
All Replies (15)
Thunderbird is free email client software. There are no resellers or no official support phone numbers. She was not legit. Everything in your long description 'sounds like it is not true.'
Thunderbird works with any email using POP, IMAP and SMTP. Get the correct server settings for whoever owns Roadrunner this week and make any updates to Thunderbird settings. I have heard from other RR users that they needed to update the server names to the new one and stop using @rr.com. Surely the Roadrunner tech knows the correct server settings for their email servers.
If all else fails go to the Thunderbird help screen and click Troubleshooting Information. Then click Copy to Clipboard. Come back here and paste that into a reply window. Maybe someone can spot a change you need to make.
Modified by guigs
If you searched online and found some number to call and were asked $299 to "keep your old address" you were most probably being scammed.
This being said, every single email client out there is "3rd party". Perhaps your provider will only limit their support to email clients of their choosing but with Thunderbird you can use the generic information they provide here:
Modified by Fabián Rodríguez
SomeoneHelpMePlease said
So then someone mentioned calling Mozilla which I didn't think was possible. I did get a number for an authorized Mozilla reseller (I hope).
There is no official or third-party one on one support options by phone, chat, or email whether by Mozilla or provided by the Thunderbird community which makes Thunderbird. Especially since it would be costly to do it for free.
https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams
There is also no Mozilla resellers since the Firefox browsers for desktop, Android and iOS and the community made options Thunderbird and SeaMonkey are free to download and use.
Fabian / Airmail, Thanks for that link but of course the TWC people and I already triple checked all those settings. They're stumped.
So you've heard rumor of others with recent trouble with the .rr.com domain. That sounds like a smoking gun. Maybe the scammer lady wasn't entirely off base.
James, thanks for reinforcing my hunch it was a scam. But if she can solve it it might be worth getting ripped off.
Guys, Did my Thunderbird get corrupted by a fluke the same day there was server trouble? I don't know how to reload it as a double check.
Could I be on an expired rev with my 52.7.0 ? I'm not sure I know how to check or update on my own. I do recall a popup about upgrading a month ago but I didn't have time to deal with it on the spot.
I took some time to read your original request and other replies. I also searched this forum and others for past similar issues with TWC / RoadRunner and noticed their service is frequently problematic.
In short, my personal advice now to any existing TWC customers would not be different than anyone relying on their ISP for email service: don't.
Thunderbird makes it easy to buy email service from Gandi, if you can afford it it is probably the easiest way. Buy your own domain name and start transitioning to an email service you can trust and will remain your own even when you move or change your ISP. I've used this list of providers in the past for research, and I avoid Outlook / Google / Yahoo etc.
This being said, I noticed you didn't mention any specific error messages, could you provide the text of any such messages that indicate sending doesn't work? It would be an important clue to better approach further troubleshooting.
Here are a few examples of similar past problems (some very old!) and hints to look at:
- Password problem - unsolved
- Expired SSL certificate solved by a full reinstall
- Wrong port number solved by changing the port - although using an insecure connection
- Problems with POP3, solved by switching to IMAP
Fabian, We need to get you a CC processor on this forum because I don't have time to walk ladies across the street to get out of debt.
I have too many clients using my RR email, it would take me a year to transition to my own domain so that isn't an option for now but I will head in that direction.
The Thunderbird error message is "connection to server mail.twc.com timed out"
I will try to forward some of those old problem reports to TWC in case it gives them ideas.
Repeat of my previous question. Is my Thuderbird rev 52.7.0 (32-bit) old?
It's interesting you mentioned Gandi. I wonder if they are that $299 option which maybe isn't such a scam afterall.
After I got reprimanded because the snowflake Canadian moderator took exception to me telling you that you were being mislead and potentially scammed, I had decided to let this one work itself out. But you continue to get poor info so here is my one last suggestion.
I asked that you post your Thunderbird troubleshooting info and so far you have ignored that. Sometimes you have to help solve the problem.
There is nothing wrong with your RR email address. TWC is continuing to support them. They have just started fazing out the mail.rr.com servers. You need to change the servers names in your account settings to mail.twc.com.
Here is the TWC email setup page. Make sure your account settings in Thunderbird reflect these settings and stop listening to suggestions to purchase a new email address. https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html
Modified by user01229325
If RR email can be fowarded to another account, the transition can be done over a year or so, sorry if I implied closing the account at once.
Your Thunderbird version is current, there is no more recent version.
Regarding Gandi, I encourage you to do your research. Their Wikipedia entry is a starting point.
Regarding your error message, it looks like a network problem, although I can reach their servers from here just fine (Montreal, Canada):
magicfab@X230:~$ ping mail.twc.com PING dnvrco-twc-vip.email.rr.com (107.14.73.68) 56(84) bytes of data. 64 bytes from dnvrco-twc-vip.email.rr.com (107.14.73.68): icmp_seq=1 ttl=51 time=48.5 ms 64 bytes from dnvrco-twc-vip.email.rr.com (107.14.73.68): icmp_seq=2 ttl=51 time=50.0 ms 64 bytes from dnvrco-twc-vip.email.rr.com (107.14.73.68): icmp_seq=3 ttl=51 time=49.0 ms ^C --- dnvrco-twc-vip.email.rr.com ping statistics --- 3 packets transmitted, 3 received, 0% packet loss, time 2002ms rtt min/avg/max/mdev = 48.526/49.226/50.099/0.701 ms
Mark John, As a Road Runner support person, you need to be aware that RoadRunner (RR, now Spectrum) was indeed the cause of the problem. Yet zero help was provided to solve it because of your policy to not provide any support for "third party" software (which includes Outlook too). I've begged RR to consider designating at least one person to be familiar with Thunderbird or Outlook for the benefit of your customers.
Here is what actually happened: 1. There was indeed a RoadRunner server problem that morning in April.
2. The support person told me to change the Server name and Port #. That allowed me to send but not receive. So for a month I got by using RR webmail which lacks functions I need. Meanwhile I desperately kept seeking someone to solve it (including this forum). I almost paid for a software solution from a company in India.
3. But then finally a friend of mine figured it out in less than one minute: When RR told me to change Server and Port settings they forgot to tell me it also requires a matching change to the Connection Security settings.
My situation is a perfect example of the failure of RR's hands off policy towards email software. It's awkward for your helpful staff to leave customers hanging. Your staff needs someone they can ask for help to flush out the simple solutions to silly settings problems. It is folly to assume every problem will always be "software" related and that RR could never have been responsible in any way.
t is absurd to think your average customer can figure it out on their own, or know who else to ask.
The reply (hidden as spam) by Mark John was Spam for a fake Roadrunner customer service phone support phone# and website not affiliated with Roadrunner.
Spectrum/TWC claims not their problem and to contact TB
SomeoneHelpMePlease said
Fabian, We need to get you a CC processor on this forum because I don't have time to walk ladies across the street to get out of debt. I have too many clients using my RR email, it would take me a year to transition to my own domain so that isn't an option for now but I will head in that direction. The Thunderbird error message is "connection to server mail.twc.com timed out" I will try to forward some of those old problem reports to TWC in case it gives them ideas. Repeat of my previous question. Is my Thuderbird rev 52.7.0 (32-bit) old? It's interesting you mentioned Gandi. I wonder if they are that $299 option which maybe isn't such a scam afterall.
Am on TW as well,have 3 accounts,only have problem with one! Get error message "Append F10 close fail 54/31 what does this mean?
Even though Mark John was a spammer He does point out some very good points: regarding #3 he does not mention the settings he was advised to change? If so what were the settings? I have been using TB for over 10 years and have never experienced the many problems I am now experiencing! Could it be Spectrum? Am getting very frustrated, am unable to get answers. Have 3 accounts all settings the same and only have problem with "1". I do not have the patience to ask one question each post. I have searched for my problems and needless to say I am frustrated.
Problems: 1. copy failed,error sending message to sent folder 2. Keeps asking to retry,I hit it 16 times before saving 3. Sending message ends up in my inbox 4. Typing message and in the middle it disappears and ends up in draft folder. 5. Sending "log info copy failed" also asks for password (this happens on 2 of my e-mail accounts. 6., In one of my accounts I have tried several times to unsubscribe to duplicate folders and after 4-5 times,still not resolved. 7. Have spent numerous hours and no resolve on my problems. Hope someone can give me some answers.