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MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

AnnaR
AnnaR
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For some reason I am unable to log on to https://www.hogwarts.io/ I have been able to get onto the site since I signed up for it and now today I keep getting MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE. Is there anyway to have this problem fixed so that I may be able to go back on to the site? I can get onto it using chrome, but I prefer using Firefox.

For some reason I am unable to log on to https://www.hogwarts.io/ I have been able to get onto the site since I signed up for it and now today I keep getting MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE. Is there anyway to have this problem fixed so that I may be able to go back on to the site? I can get onto it using chrome, but I prefer using Firefox.

All Replies (3)

Shadow110
Shadow110
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Hi, please try to rename/remove SiteSecurityServiceState.txt in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Please let us know if this solved your issue or if need further assistance.

AnnaR
AnnaR Question owner
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I removed the SiteSecurityServiceState.txt and It worked thank you!

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.