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cannot update or load latest version in windows 10

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  • Last reply by regden

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I tried to update latest version of firefox and got message unable to load I then uninstalled firefox and downloaded latest version but when installing got following message

for some reason we are unable to install firefox: I am using windows 10

can you help Thanks Reg

I tried to update latest version of firefox and got message unable to load I then uninstalled firefox and downloaded latest version but when installing got following message :for some reason we are unable to install firefox: I am using windows 10 can you help Thanks Reg

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Chosen Solution

Hello, try the offline installer from here: https://ftp.mozilla.org/pub/firefox/releases/57.0.1/win64/en-US/

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Thanks for your help firefox now loaded Regards Reg