Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can I give feedback by email about the recent switch to Firefox 57?

  • 4 replies
  • 12 have this problem
  • 2 views
  • Last reply by sdc4567

more options

After briefly testing out Firefox 57 I immediately knew that this update was going to be a major problem for me so have reverted back to Firefox 56. From what I understand it is supposed to be twice as fast as previous versions which is good news but unfortunately the lack of support for so many great add-ons that work with Firefox 56 is disappointing. These were add-ons that made FF so functional and easy to use but also saved me a great deal of time. Without these Legacy add-ons being supported in FF57 the speed of the browser isn't going to help me get things done quicker.

I wanted to contact Mozilla by email to recommend the add-ons I believe should be developed for future updates of the browser. At present I am happy with the way Firefox 56 works. It may not be the quickest browser, but I would not say it is that slow and with nearly all of the add-ons I have installed working as they should, this for me is still a great browser.

As I intend to stick with FF56 for as long as possible my main concern now is to do with the security of this version because an outdated browser could become vulnerable to hacks, but I am also unhappy that the Legacy add-ons will no longer be developed to make them even better than they already are. I am aware that there is a list of recommended replacements for Legacy add-ons but most of these are unsuitable and of inferior quality.

I would appreciate it if a moderator could provide me with an email address so I can contact the development team of the Mozilla Firefox to submit my recommendations.

Thank you!

After briefly testing out Firefox 57 I immediately knew that this update was going to be a major problem for me so have reverted back to Firefox 56. From what I understand it is supposed to be twice as fast as previous versions which is good news but unfortunately the lack of support for so many great add-ons that work with Firefox 56 is disappointing. These were add-ons that made FF so functional and easy to use but also saved me a great deal of time. Without these Legacy add-ons being supported in FF57 the speed of the browser isn't going to help me get things done quicker. I wanted to contact Mozilla by email to recommend the add-ons I believe should be developed for future updates of the browser. At present I am happy with the way Firefox 56 works. It may not be the quickest browser, but I would not say it is that slow and with nearly all of the add-ons I have installed working as they should, this for me is still a great browser. As I intend to stick with FF56 for as long as possible my main concern now is to do with the security of this version because an outdated browser could become vulnerable to hacks, but I am also unhappy that the Legacy add-ons will no longer be developed to make them even better than they already are. I am aware that there is a list of recommended replacements for Legacy add-ons but most of these are unsuitable and of inferior quality. I would appreciate it if a moderator could provide me with an email address so I can contact the development team of the Mozilla Firefox to submit my recommendations. Thank you!

All Replies (4)

more options

Hi

There is no email address we can pass out, but I recommend either leaving feedback here or filing a big for each issue here.

more options

sdc4567 said

I wanted to contact Mozilla by email to recommend the add-ons I believe should be developed for future updates of the browser.

Mozilla does not do one on one contact or support by phone, chat or email.

These are Extensions you are referring to as Addons is a general term and the vast majority of Extensions being hosted on addons.mozilla.org are by a third-party author or company.

The Extensions (and dictionaries/language packs and light image themes) made by Mozilla are mostly by this account https://addons.mozilla.org/firefox/user/mozilla/

Modified by James

more options

Thank you for the links to leaving feedback. It's a shame that Mozilla do not provide any type of email support.

more options

I refer to them as Add-ons but forgive me if the correct term is Extensions. I am aware that these extensions are developed by third parties but unless Mozilla are going to work with these developers to adapt the extensions for use with Firefox 57 and future versions then I don't really see the point of the Quantum browser.

Thank you for the link to Mozilla's extensions but unfortunately this is not really what i'm looking for because there are no suitable replacements for the third party ones.