Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 57, still having a problem while on T-Mobile.com

  • 2 replies
  • 4 have this problem
  • 6 views
  • Last reply by Shadow110

more options

I had called T-Mobile about this problem while using FIrefox on their site maybe a year ago, and the problem is still happening with Firefox 57.0 (64-bit). It might not be possible for you to duplicate because it happens when I'm logged in and adding money to my T-Mobile prepaid account, but here's what happens at : https://manage.my.t-mobile.com/:

1) While logged in to my account, I click the Refill Now button to add money to my account. 2) That page lets me choose how I want to pay, like with a credit card, bank account, or refill card. 3) I click Credit Card, which takes me to a new page where I'd enter the necessary payment info, EXCEPT - that page only shows for a second or two, and then Firefox is back to the previous page. I've done nothing to make that happen, it just goes back to the previous page.

This is exactly the same problem that previous versions of Firefox had, and I have no idea what it is on that page at T-Mobile. I worked around this issue simply by using another browser. With Edge, I can add funds to my account, no problem.

I get no error messages in Firefox, it just doesn't stay on the page more than a second. If you have any ideas, I'd be interested in seeing if there's a fix. Or maybe it's my setup of Firefox, one of the options I've changed, But this problem happens at no other Web sites, so I'm guessing it's something in that T-Mobile page.

I had called T-Mobile about this problem while using FIrefox on their site maybe a year ago, and the problem is still happening with Firefox 57.0 (64-bit). It might not be possible for you to duplicate because it happens when I'm logged in and adding money to my T-Mobile prepaid account, but here's what happens at : https://manage.my.t-mobile.com/: 1) While logged in to my account, I click the Refill Now button to add money to my account. 2) That page lets me choose how I want to pay, like with a credit card, bank account, or refill card. 3) I click Credit Card, which takes me to a new page where I'd enter the necessary payment info, EXCEPT - that page only shows for a second or two, and then Firefox is back to the previous page. I've done nothing to make that happen, it just goes back to the previous page. This is exactly the same problem that previous versions of Firefox had, and I have no idea what it is on that page at T-Mobile. I worked around this issue simply by using another browser. With Edge, I can add funds to my account, no problem. I get no error messages in Firefox, it just doesn't stay on the page more than a second. If you have any ideas, I'd be interested in seeing if there's a fix. Or maybe it's my setup of Firefox, one of the options I've changed, But this problem happens at no other Web sites, so I'm guessing it's something in that T-Mobile page.

Chosen solution

SOLVED! In fact, the problem was one of the settings I'd chosen. I had set the option "Accept third-party cookies" to NEVER. Normally that's never been a problem, but it is on the T-Mobile page. What their site should've done is give me an error message that cookies must be enabled etc, because that page that wouldn't stick around was, indeed, at a third-party:

https://tmobile.ecustomersupport.com/tMobile/mytmobileEntry.do?payment=CREDIT site:

Instead of an error message, the page just closed and sent me back to the previous page. Main thing is, the problem is figured out and it's not Fireflox's fault. I'll simply have to remember this issue in the future.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

SOLVED! In fact, the problem was one of the settings I'd chosen. I had set the option "Accept third-party cookies" to NEVER. Normally that's never been a problem, but it is on the T-Mobile page. What their site should've done is give me an error message that cookies must be enabled etc, because that page that wouldn't stick around was, indeed, at a third-party:

https://tmobile.ecustomersupport.com/tMobile/mytmobileEntry.do?payment=CREDIT site:

Instead of an error message, the page just closed and sent me back to the previous page. Main thing is, the problem is figured out and it's not Fireflox's fault. I'll simply have to remember this issue in the future.

more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem (yours). This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.