Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

WebExtensions and Roboform

  • 12 replies
  • 29 have this problem
  • 3 views
  • Last reply by ffw62

more options

As a long time fan of Firefox, I would like to register my dismay and annoyance at the move to WebExtensions which means that the functionality of Roboform has been compromised.

This is a retrograde step, if not for developers, but for the users who are your customers after all. Like many others I see commenting all over the internet, I want Roboform to have its own toolbar at the top of Firefox. Adding extra clicking to a drop-down menu is extremely annoying.

If there is any possibility of reversing this change in future releases, please please do it.

As a long time fan of Firefox, I would like to register my dismay and annoyance at the move to WebExtensions which means that the functionality of Roboform has been compromised. This is a retrograde step, if not for developers, but for the users who are your customers after all. Like many others I see commenting all over the internet, I want Roboform to have its own toolbar at the top of Firefox. Adding extra clicking to a drop-down menu is extremely annoying. If there is any possibility of reversing this change in future releases, please please do it.

Chosen solution

The one-button-drop-menu is the new normal for what extensions can add to Firefox's toolbar area starting in Firefox 57. (RoboForm has made the change a little early, perhaps to support users of test versions of Firefox.)

Support volunteers cannot restore the broad powers of extensions to modify the entire browser. You can give further feedback here:


As you may know, RoboForm has a feature called the "lower toolbar" -- it's roughly the same as the old toolbar but it hangs out below the Firefox window if it's a resizable window, and floats over the bottom of the page on a maximized window. (I don't see any way to move it from its preferred location, but I only installed RoboForm to check it out and am not intimately familiar with it.)

To turn this on, go to the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then find RoboForm on the right side and click its Options button. Scroll down and find the relevant checkbox, as shown in the attached screenshot.

Read this answer in context 👍 2

All Replies (12)

more options

Chosen Solution

The one-button-drop-menu is the new normal for what extensions can add to Firefox's toolbar area starting in Firefox 57. (RoboForm has made the change a little early, perhaps to support users of test versions of Firefox.)

Support volunteers cannot restore the broad powers of extensions to modify the entire browser. You can give further feedback here:


As you may know, RoboForm has a feature called the "lower toolbar" -- it's roughly the same as the old toolbar but it hangs out below the Firefox window if it's a resizable window, and floats over the bottom of the page on a maximized window. (I don't see any way to move it from its preferred location, but I only installed RoboForm to check it out and am not intimately familiar with it.)

To turn this on, go to the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then find RoboForm on the right side and click its Options button. Scroll down and find the relevant checkbox, as shown in the attached screenshot.

more options

Thank you for taking the trouble to answer my post. It seems that the actual response is - this the way it is going to be, and we just have to like it or lump it. I have already added the lower bar but it is only a workaround. As long as the developers are getting the message that some of us are not happy. I would hate for them to be thinking that no news was good news on these changes.

more options

Feejaybee said

Thank you for taking the trouble to answer my post.
It seems that the actual response is - this the way it is going to be, and we just have to like it or lump it.

I think a decision to allow extensions free reign in the toolbar area as they have now is very unlikely. There may be some more flexibility in the future, but there are so many things that need to be worked out to launch Firefox 57 that I don't expect to see them until maybe next year.

That's my speculation, but the main point is that design/development decisions are not made based on support forum discussions.

more options

Hi there when launching Firefox -latest version- and go to Google home page, at the right hand top corner, there is a 'Sign In' button.

After clicking the sign in button, the email and password is nót filled in, no matter what I do. I do follow the right (new) procedure.

All other credentials (forums) are autofilled as I am used to. Within Chrome... the Google Sign In works fine. Roboform pops up and will offer to fill in.

Anyone out there facing the same issue? It is really only limited to Firefox and Google Sign In. Roboform-Support could not help me.

=

more options

I support the concern raised here and I would like to ask Mozilla to keep this issue open. This issue should NOT be marked as Solved, for it is NOT solved.

Furthermore, lets be clear, Roboform is NOT responsible for this problem. Firefox caused this unhappiness amongst Firefox and Roboform customers because Firefox decided to deprecate the feature on Firefox that made it possible for Siber systems to create the Roboform toolbar that the customers of both Firefox and Roboform want, like and expect.

Sure, Firefox owns its browser and you can do with it as you please if you don't care about your customers. However we are UNHAPPY with the decision and we hope that all this messages are being passed on to the people at Mozilla who took this very unpopular decision that is causing many of us to desperately look for another browser that will fulfill our needs.

As a user of Firefox and Roboform for over a decade I dont think that I am alone in this frustration and I honestly don't think that Mozilla wants all of its Firefox users to remove Firefox and move to another browser.

Perhaps Mozilla didn't realize that their change would cause so much anger and put at risk the use of Firefox by all of its customers. Hopefully somebody can escalate this issue to the right level at Firefox so that they can reconsider.

If none of the moderators in this forum can do that, perhaps you can tell us what is the appropriate avenue for that.

more options

witschey said

I support the concern raised here and I would like to ask Mozilla to keep this issue open. This issue should NOT be marked as Solved, for it is NOT solved. Furthermore, lets be clear, Roboform is NOT responsible for this problem. Firefox caused this unhappiness amongst Firefox and Roboform customers because Firefox decided to deprecate the feature on Firefox that made it possible for Siber systems to create the Roboform toolbar that the customers of both Firefox and Roboform want, like and expect. Sure, Firefox owns its browser and you can do with it as you please if you don't care about your customers. However we are UNHAPPY with the decision and we hope that all this messages are being passed on to the people at Mozilla who took this very unpopular decision that is causing many of us to desperately look for another browser that will fulfill our needs. As a user of Firefox and Roboform for over a decade I dont think that I am alone in this frustration and I honestly don't think that Mozilla wants all of its Firefox users to remove Firefox and move to another browser. Perhaps Mozilla didn't realize that their change would cause so much anger and put at risk the use of Firefox by all of its customers. Hopefully somebody can escalate this issue to the right level at Firefox so that they can reconsider. If none of the moderators in this forum can do that, perhaps you can tell us what is the appropriate avenue for that.

Well said. FF really needs to reconsider this new direction. What made FF great was the great # of addons/extensions. Now they're planning on sweeping the field clean.

more options

There is an interesting comment regarding FF and webextensions on DownThemAll and WebExtensions [… or why why I am done with mozilla]

As for me, after many many years of using Firefox, I switched to Chrome as default browser. Many of the very useful add-ons won't work on the new Firefox, i.e. I can't do the things I did before.

Whilst writing this comment, come to think of it: would it be possible to set Firefox nót to autoupdate? So users can be using the old version for as long as possible...

The way I see it is that Firefox is going to work more or less the same way as Chrome, as many useful add-ons don't work anymore.

Now, why should users hang on to Firefox then? (Ignore the split second of speed improvement. Speed did carry some weight in the past, with slow connections, but that does not play a major role anymore nowadays)

Ah well, probably they don't care about what users think of it. They are too big=not flexible. They set out a path and that's the way they go, no matter how many complaints...

-

more options

ffw62 said

As for me, after many many years of using Firefox, I switched to Chrome as default browser. Many of the very useful add-ons won't work on the new Firefox, i.e. I can't do the things I did before. Whilst writing this comment, come to think of it: would it be possible to set Firefox nót to autoupdate? So users can be using the old version for as long as possible... -

Yes, many people including myself have decided to stay with Firefox 56.0 and not to upgrade anymore as version 57 and up will be crippled. I will personally do that until Firefox realizes its mistake and reverts to a Firefox that allows the same user friendliness and power of version 56, or until technology changes so much that version 56 becomes useless.

I also agree that going to version 57 of Mozilla makes no sense what so ever. If they want to be a Chrome look-alike you might as well use the real thing and not a knock-off that will provably always be trying to 'catch-up' instead of leading.

In my personal view Firefox will loose ALL its customer base after users realize what they have done with version 57 and upwards. Only time will tell if I am right, but after all the fighting from Netscape to challenge Internet Explorer, this time around they have dug their own grave and gotten inside the coffin voluntarily. Its incredible!

To disable automatic updates on version 56 you go about it this way:

1) Select the menu button in the upper right hand corner

2) select General on the left

3) Look for the section titled Firefox updates about 3/4 down the page

4) Select "Never Check for Updates"

Modified by witschey

more options

Thank you!

I disabled updates. Do you have 'use background service to install updates' tagged? I suppose I should untag that as well?

Meanwhile, just a very minor thing, at '2)' above, 2) select Options and then at General.

Initially I could not find 'General'  :-))

-

more options

I want to add my voice to those who express their disappointment that the upper Roboform toolbar is no longer implementable in Firefox. The new workarounds are much less convenient. The lower toolbar sometimes covers parts of the screen that need to be accessed - e.g. the Firefox search box.

more options

How an extension such as Roboform is made and what features the extension has in Firefox or any browser is the responsibility of the developer of that extension.

Talk to Siber Systems about their Roboform extension for Firefox.

more options

Well .. it is because of Firefox supporting WebExtensions that made it impossible to have Roboform as a toolbar (below the URL box at the top), which was the case in the older FF versions. I believe that was upto version 54 or 55?

With WebExtensions, some valuable, regularly used add-ons are not available anymore. In fact there are no good replacements, even not as 3rd party tools. Timebeing one may keep a copy of the v56 installers, just in case a fresh install is required.

an older version of Firefox