Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why am I getting a message to download in a bar at the bottom to "Download Advanced Password Manager"?

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by mrcarlos

mrcarlos
mrcarlos
more options

When I opened FireFox I got this message on a red bar at the bottom that said: "Your identity is at risk. Download Advanced Password Manager to start safeguarding your identity."

I used it yesterday to watch youtube and didn't see it. The last things I added on my browser were "Ad-Blocker" and "Adblock Plus" a few days ago. Could this be the issue?

When I opened FireFox I got this message on a red bar at the bottom that said: "Your identity is at risk. Download Advanced Password Manager to start safeguarding your identity." I used it yesterday to watch youtube and didn't see it. The last things I added on my browser were "Ad-Blocker" and "Adblock Plus" a few days ago. Could this be the issue?

Chosen solution

Removed "Ad-Blocker" and have not got the message anymore. Thank you.

Read this answer in context 👍 3

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

This does not sound like a message from Mozilla in respect of Firefox and sounds more like an attempt to download malicious software to your device.

I strongly recommend that you do not install software from such messages.

mrcarlos
mrcarlos Question owner
more options

Chosen Solution

Removed "Ad-Blocker" and have not got the message anymore. Thank you.

Modified by mrcarlos