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Error message "This media could not be played" especially on Twitter

  • 3 replies
  • 11 have this problem
  • 14 views
  • Last reply by Leebossa

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For videos on twitter, the static video image will show for a split second, then become a black screen with the message "This media could not be played."

I've seen at least two other threads asking about this exact same problem within the last 5 months. None of them have been solved or have more than one (usually off-topic) answer. Does anyone know how to fix this?

My computer is fairly new, my firefox is updated (as are all programs). I don't really have any add-ons or things that could be mucking things up. How do I fix this?

For videos on twitter, the static video image will show for a split second, then become a black screen with the message "This media could not be played." I've seen at least two other threads asking about this exact same problem within the last 5 months. None of them have been solved or have more than one (usually off-topic) answer. Does anyone know how to fix this? My computer is fairly new, my firefox is updated (as are all programs). I don't really have any add-ons or things that could be mucking things up. How do I fix this?
Attached screenshots

All Replies (3)

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Do you have flash enabled?

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This message is usually about the HTML5 media player and not about a Flash based media player.

Did you check this:

Do you otherwise have a problem with playing media files with the HTML5 media player?

What does the YouTube test page say?

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I have had this as well, running windows 10 and have all media packs installed. I thought it was an issue with ABP, which i disabled for that one site. Some videos and gifs play with no problem. Some tweets simply say "The media could not be played" but I have no idea what kind of media it is, so I don't know what the problem is.