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my laptop was stolen. I've tried all emails I could have used. Said they would send email to thoses address. Still nothing.

  • 11 replies
  • 2 have this problem
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  • Last reply by FredMcD

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I tried all possible emails associated with my old acct. Said they wound send email to them . Nothing. Does the thief that stole my laptop have to sign out first? This is nuts. In the meantime I did create a new acct but sign out before trying the email verification page (send info to those addresses).

I tried all possible emails associated with my old acct. Said they wound send email to them . Nothing. Does the thief that stole my laptop have to sign out first? This is nuts. In the meantime I did create a new acct but sign out before trying the email verification page (send info to those addresses).

Chosen solution

Hmm, sorry, normally all your Firefox data is stored ONLY on your computer. Sync is the only service Mozilla offers that would have stored your local browser data in the cloud with Mozilla. It is purely optional and has only really been pushed on every new user since Firefox 29 or later.

There are other services you can use to back up your computer, but I suspect you would already have tapped into that if you had it.

So I wonder what you were signing into when Firefox opened.

Firefox has a Master Password feature to unlock saved passwords. If you were entering that at startup, maybe that was logging you into your home page, or allowing an add-on to connect to a site for you (some email checker add-ons may do that, for example).

Otherwise, I'm not sure what it was.

Did you use the old Yahoo Toolbar which had its own set of bookmarks, or the Xmarks service to sync your bookmarks to the cloud? Did you ever sign up with any other backups services (e.g., Carbonite)? Did you ever install Google Chrome and let it import your Firefox bookmarks and sync them to a Gmail account?

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All Replies (11)

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Change all of your e-mail passwords NOW ! !

Then go to all websites that you have an account, and use the Reset Password option.

This should block any hacking but only if you act before the thief does.

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I already changed all passwords. What I want back is my old home page and bookmarks associated with my acct. All firefox is tell me all the emails I put in are invalid. I know they are not.

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You are trying to reconnect to your Firefox Account to use Sync?

If I use my correct email address on the following page and a nonsense password, the page tells me it's a password error:

https://accounts.firefox.com/signin

But on yours it tells you "Unknown account"? Or something else?

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I never hooked up with Sync. For the last 5,6 years I used Firefox and would be able to sign in and sign out. All my bookmarks would be there. I have tried every possible email address, and when I ask Firefox to send me the password verification link ( I never wrote down because it always recognized the stolen laptop) it tells me doesn't recognize the email addresses or never sends the link to those emails. I know I used one of them for firefox. Don't you have to use an email for Firefox. Again, I never used Sync because didn't understand what it was.

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What if I never used sync. Could I get back into my original firefox with an email and password? Currently using firefox and I noticed it ask the same question when I hit the 3 bars (sign in to sync) It always showed that on my old one. Does firefox allow you to use without being signed in to sync. If so, is all this a mute point and I will never get all those bookmarks back because I was not a "sync user".

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I was never a sync user. I got my new laptop. I went to Google and signed in to my acct. Got in. Same with Yahoo. Got in. When I try with firefox it says it will send password to my email address ( I'm not sure what email I used with Firefox so tried with all of them) I get no email replies from Firefox.) Dont you have to have a valid email address to use firefox? If not, where is that account I used for the last 7 years with all my bookmarks. It has to be out there somewhere? How to I access it. Again, Google and Yahoo just signed in, no problem .

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Chosen Solution

Hmm, sorry, normally all your Firefox data is stored ONLY on your computer. Sync is the only service Mozilla offers that would have stored your local browser data in the cloud with Mozilla. It is purely optional and has only really been pushed on every new user since Firefox 29 or later.

There are other services you can use to back up your computer, but I suspect you would already have tapped into that if you had it.

So I wonder what you were signing into when Firefox opened.

Firefox has a Master Password feature to unlock saved passwords. If you were entering that at startup, maybe that was logging you into your home page, or allowing an add-on to connect to a site for you (some email checker add-ons may do that, for example).

Otherwise, I'm not sure what it was.

Did you use the old Yahoo Toolbar which had its own set of bookmarks, or the Xmarks service to sync your bookmarks to the cloud? Did you ever sign up with any other backups services (e.g., Carbonite)? Did you ever install Google Chrome and let it import your Firefox bookmarks and sync them to a Gmail account?

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I think you figured it out. I don't need a password or email to use Firefox. I never used sync. I had to use sync for my info to be out there for me to retrieve. No on backup services, I know, stupid, never thought I would get broken into. Stupid stupid. Thanks for confirming what I was regretting.

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It's rough. I think we all learn different things the hard way.

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Thanks again. You'd think living between a superior court judge on one side that is armed for Armageddon, a motorcycle city police officer on the other side that rides his city bike home every night, and an alarm system, I would not be a victim. Absolutely insane. To make matters worse, I had all my passwords on an open system lol. No password protection. Looking forward to identity thief. Have a good night. Honest, thanks for your help.

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Do you know who took your computer? Call the police.

Was your computer locked with a password?