Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why must I type my full user name and password every time for Ebay access?

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by cor-el

jeffecito1
jeffecito1
more options

Using Windows 10, Adobe Flash 25 NPAPI v 25.0.0.148, Firefox 52.0.2 & 52.1.0, (Do I need both?), Mozilla Maintenance Service 25.1.0.6316, Shockwave Flash 25.0 r0 plugin, Silverlight 5.1.50906.0 plugin.

I am unable to save my user name and password for Ebay's website. No problems saving for other sites.

Using Windows 10, Adobe Flash 25 NPAPI v 25.0.0.148, Firefox 52.0.2 & 52.1.0, (Do I need both?), Mozilla Maintenance Service 25.1.0.6316, Shockwave Flash 25.0 r0 plugin, Silverlight 5.1.50906.0 plugin. I am unable to save my user name and password for Ebay's website. No problems saving for other sites.

Chosen solution

Password/logon data are stored in special cookies that the website stores on your computer.

Profile data can be removed or not recorded several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings; (In the address bar, type about:preferences#privacy<enter>)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.
Read this answer in context 👍 1

All Replies (2)

FredMcD
FredMcD
more options

Chosen Solution

Password/logon data are stored in special cookies that the website stores on your computer.

Profile data can be removed or not recorded several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings; (In the address bar, type about:preferences#privacy<enter>)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can use these steps to make a website recognize and remember you:

  • You can create a cookie "Allow" exception to keep specific cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: Exceptions

Let the cookies expire when Firefox is closed to make them session cookies instead of using "Clear history when Firefox closes" to clear the cookies. .

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: Keep until: "I close Firefox"

You can create a cookie "Allow" exception to keep specific cookies.

  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing cookies will remove all selected cookies including cookies with an "Allow" exception you may want to keep