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Firefox crashes on closing - SmartCardMonitoring

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

DarkMoonFire
DarkMoonFire
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I recently installed a SmartCard reader for electronic ID. It appears to work fine, but, since then, each time I close Firefox it comes up with the crash report box.

Is there anything I can do to fix this?

Report IDs: bp-e9e12999-9177-48e7-8c21-f0c742170125 bp-bf7acc60-88f0-46cb-b89e-872fe2170125 bp-da8957da-0ffe-4314-bf4e-b6e1b2170124 bp-73063805-ada0-40c8-b382-b84ac2170124 bp-f97266d0-3a12-4793-be87-bf5e82170124

Thanks in advance for any help. Sarah.

I recently installed a SmartCard reader for electronic ID. It appears to work fine, but, since then, each time I close Firefox it comes up with the crash report box. Is there anything I can do to fix this? Report IDs: bp-e9e12999-9177-48e7-8c21-f0c742170125 bp-bf7acc60-88f0-46cb-b89e-872fe2170125 bp-da8957da-0ffe-4314-bf4e-b6e1b2170124 bp-73063805-ada0-40c8-b382-b84ac2170124 bp-f97266d0-3a12-4793-be87-bf5e82170124 Thanks in advance for any help. Sarah.

Chosen solution

Product Firefox Release Channel release Version 50.1.0

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 51

Signature: shutdownhang | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread

iidp11.dll = Net iD = NetMaker Consulting Group

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1248818 NEW --- crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread

Check the above link.

Disable SmartCard. Wait until the bug has been fixed.

Read this answer in context 👍 1

All Replies (4)

FredMcD
FredMcD
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Chosen Solution

Product Firefox Release Channel release Version 50.1.0

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 51

Signature: shutdownhang | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread

iidp11.dll = Net iD = NetMaker Consulting Group

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1248818 NEW --- crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread

Check the above link.

Disable SmartCard. Wait until the bug has been fixed.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The System Details list next to the question shows that you run an older Firefox 50.1.0 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes.

Please update to the current Firefox 51.0.x release.

  • Help -> About Firefox
DarkMoonFire
DarkMoonFire Question owner
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I always have my Firefox set to automatically download and install updates. I had checked for updates just before posting here, and it said Firefox was up to date.

I have since done a manual update and am now on the new version (51.0). I still got crashes on closing.

Then I went to the AMD website and got the latest recommended driver update.

So far, fingers crossed, that seems to have solved the problem.

FredMcD & cor-el, thank you both for your help.

FredMcD
FredMcD
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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.