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Firefox crashes on closing - SmartCardMonitoring

Posted

I recently installed a SmartCard reader for electronic ID. It appears to work fine, but, since then, each time I close Firefox it comes up with the crash report box.

Is there anything I can do to fix this?

Report IDs: bp-e9e12999-9177-48e7-8c21-f0c742170125 bp-bf7acc60-88f0-46cb-b89e-872fe2170125 bp-da8957da-0ffe-4314-bf4e-b6e1b2170124 bp-73063805-ada0-40c8-b382-b84ac2170124 bp-f97266d0-3a12-4793-be87-bf5e82170124

Thanks in advance for any help. Sarah.

I recently installed a SmartCard reader for electronic ID. It appears to work fine, but, since then, each time I close Firefox it comes up with the crash report box. Is there anything I can do to fix this? Report IDs: bp-e9e12999-9177-48e7-8c21-f0c742170125 bp-bf7acc60-88f0-46cb-b89e-872fe2170125 bp-da8957da-0ffe-4314-bf4e-b6e1b2170124 bp-73063805-ada0-40c8-b382-b84ac2170124 bp-f97266d0-3a12-4793-be87-bf5e82170124 Thanks in advance for any help. Sarah.

Chosen solution

Product Firefox Release Channel release Version 50.1.0

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 51

Signature: shutdownhang | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread

iidp11.dll = Net iD = NetMaker Consulting Group

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1248818 NEW --- crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread


Check the above link.


Disable SmartCard. Wait until the bug has been fixed.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • Net iD ActiveX and Netscape plugin
  • Shockwave Flash 24.0 r0
  • 5.1.50901.0
  • VLC media player Web Plugin

Application

  • Firefox 50.1.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.1.0/WINNT/en-GB/

Extensions

  • Adblock Plus 2.8.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) R7 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x130f
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 77931462
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: BGR ClearType Level: 100 Enhanced Contrast: 200
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 11-21-2016
  • driverDate2:
  • driverVersion: 21.19.137.514
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D11 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) R7 Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4266 solutions 59831 answers

Chosen Solution

Product Firefox Release Channel release Version 50.1.0

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 51

Signature: shutdownhang | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread

iidp11.dll = Net iD = NetMaker Consulting Group

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1248818 NEW --- crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread


Check the above link.


Disable SmartCard. Wait until the bug has been fixed.

Product Firefox Release Channel release Version 50.1.0 https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''51''' Signature: shutdownhang | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread iidp11.dll = Net iD = NetMaker Consulting Group atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 1248818 NEW --- crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread ---------------- Check the above link. ------------- Disable SmartCard. Wait until the bug has been fixed.
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158888 answers

Helpful Reply

The System Details list next to the question shows that you run an older Firefox 50.1.0 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes.

Please update to the current Firefox 51.0.x release.

  • Help -> About Firefox
The System Details list next to the question shows that you run an older Firefox 50.1.0 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes. Please update to the current Firefox 51.0.x release. *Help -> About Firefox *https://support.mozilla.org/kb/update-firefox-latest-version

Question owner

I always have my Firefox set to automatically download and install updates. I had checked for updates just before posting here, and it said Firefox was up to date.

I have since done a manual update and am now on the new version (51.0). I still got crashes on closing.

Then I went to the AMD website and got the latest recommended driver update.

So far, fingers crossed, that seems to have solved the problem.

FredMcD & cor-el, thank you both for your help.

I always have my Firefox set to automatically download and install updates. I had checked for updates just before posting here, and it said Firefox was up to date. I have since done a manual update and am now on the new version (51.0). I still got crashes on closing. Then I went to the AMD website and got the latest recommended driver update. So far, fingers crossed, that seems to have solved the problem. FredMcD & cor-el, thank you both for your help.
FredMcD
  • Top 10 Contributor
4266 solutions 59831 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.