Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes on closing - SmartCardMonitoring

  • 4 replies
  • 1 has this problem
  • 16 views
  • Last reply by FredMcD

more options

I recently installed a SmartCard reader for electronic ID. It appears to work fine, but, since then, each time I close Firefox it comes up with the crash report box.

Is there anything I can do to fix this?

Report IDs: bp-e9e12999-9177-48e7-8c21-f0c742170125 bp-bf7acc60-88f0-46cb-b89e-872fe2170125 bp-da8957da-0ffe-4314-bf4e-b6e1b2170124 bp-73063805-ada0-40c8-b382-b84ac2170124 bp-f97266d0-3a12-4793-be87-bf5e82170124

Thanks in advance for any help. Sarah.

Chosen solution

Product Firefox Release Channel release Version 50.1.0

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 51

Signature: shutdownhang | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread

iidp11.dll = Net iD = NetMaker Consulting Group

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1248818 NEW --- crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread


Check the above link.


Disable SmartCard. Wait until the bug has been fixed.

Read this answer in context 👍 1

All Replies (4)

more options

Chosen Solution

Product Firefox Release Channel release Version 50.1.0

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 51

Signature: shutdownhang | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread

iidp11.dll = Net iD = NetMaker Consulting Group

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1248818 NEW --- crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | PR_JoinThread | SmartCardMonitoringThread::~SmartCardMonitoringThread


Check the above link.


Disable SmartCard. Wait until the bug has been fixed.

more options

The System Details list next to the question shows that you run an older Firefox 50.1.0 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes.

Please update to the current Firefox 51.0.x release.

  • Help -> About Firefox
more options

I always have my Firefox set to automatically download and install updates. I had checked for updates just before posting here, and it said Firefox was up to date.

I have since done a manual update and am now on the new version (51.0). I still got crashes on closing.

Then I went to the AMD website and got the latest recommended driver update.

So far, fingers crossed, that seems to have solved the problem.

FredMcD & cor-el, thank you both for your help.

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.