Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox quit running on entire domain 20160913

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

steved_wr
steved_wr
more options

On 9/13/2016 we noted that every instance of Firefox quit working on all machines in our Windows Active Directory domain. The program crashes immediately on loading. To troubleshoot, we have:

1. rebooted machines 2. attempted safe mode 3. attempted new instances without an existing profile 4. Reinstalled new versions 5. scanned for malware 6. disabled software restriction group policies

None of the steps taken have had any effect. Primary OS is Windows 7, both x86 & x64

On 9/13/2016 we noted that every instance of Firefox quit working on all machines in our Windows Active Directory domain. The program crashes immediately on loading. To troubleshoot, we have: 1. rebooted machines 2. attempted safe mode 3. attempted new instances without an existing profile 4. Reinstalled new versions 5. scanned for malware 6. disabled software restriction group policies None of the steps taken have had any effect. Primary OS is Windows 7, both x86 & x64

Chosen solution

Symantec/Norton did an update last night and since then many users have reported problems.They are working on it.

Read this answer in context 👍 1

All Replies (3)

FredMcD
FredMcD
more options

Chosen Solution

Symantec/Norton did an update last night and since then many users have reported problems.They are working on it.

steved_wr
steved_wr Question owner
more options

Must have been it. I was offsite for a few days, and on return everything was working fine! Thanks Fred...

FredMcD
FredMcD
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.