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Firefox crashes - new installation after windows update and kasperski installation

sh160805
sh160805
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Dear Sir/Madam, after resetting my laptop (was 8.1, now Windows 8) I updated Windows and reinstalled several programmes again. For Firefox I downloaded the current version 48). Kasperski anti-virus is the one I already used. Kasperski does not seem to block Firefox. The crash report (ID): bp-0586d3bd-e800-42e-a004-2e92f2160805

(The browser and system I use now is not the one affected) I would be grateful for some advice.

Kind regards Stephanie Holzhauer

Dear Sir/Madam, after resetting my laptop (was 8.1, now Windows 8) I updated Windows and reinstalled several programmes again. For Firefox I downloaded the current version 48). Kasperski anti-virus is the one I already used. Kasperski does not seem to block Firefox. The crash report (ID): bp-0586d3bd-e800-42e-a004-2e92f2160805 (The browser and system I use now is not the one affected) I would be grateful for some advice. Kind regards Stephanie Holzhauer

All Replies (3)

Tonnes
Tonnes
  • Locale Leader
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sh160805 zei

The crash report (ID): bp-0586d3bd-e800-42e-a004-2e92f2160805

Hello,

Could you please check your crash ID? It doesn’t appear to be valid, possibly because of a missing 4th character in the 3rd segment (42e).

sh160805
sh160805 Question owner
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Hello,

The correct crash report (ID): bp-0586d3bd-e800-42de-a004-2e92f2160805

Indeed, the d in 42de was missing. Thanks for the hint!

Kind regards Stephanie Holzhauer

the-edmeister
the-edmeister
  • Moderator
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That crash is related to your Kaspersky security applications.

klsihk64.dll and inproc_agent.dll files

Check for updates for your Kaspersky security suite and check with their support site.