Only FF seems to randomly stop loading/working for long periods of time, while other browsers work
Since 3/4/16, FF on Mac randomly stops loading/working as if there is no connection to the internet. All sites I attempt to load are infinitely stuck on "connecting..." I have tried restarting FF, changing proxy settings, even about:config settings as recommended as a fix in an article. I have even tried adjusting my clock on my laptop. Other browsers load perfectly fine. So far, nothing has fixed the issue.
Chosen solution
FredMcD said
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
FredMcD,
Thank you for your response. I just reinstalled FF and so far the issue seems to be fixed, FF even seems to be running faster. If the issue comes up again I will come back here and provide the troubleshooting info.
Thanks!
Read this answer in context 👍 0All Replies (7)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?
While still in Safe Mode,
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Chosen Solution
FredMcD said
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
FredMcD,
Thank you for your response. I just reinstalled FF and so far the issue seems to be fixed, FF even seems to be running faster. If the issue comes up again I will come back here and provide the troubleshooting info.
Thanks!
lchoy said
FredMcD saidStart Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.FredMcD,
Thank you for your response. I just reinstalled FF and so far the issue seems to be fixed, FF even seems to be running faster. If the issue comes up again I will come back here and provide the troubleshooting info.
Thanks!
Please come back and click this as a solution to close thread, glad it worked.
It could have been a corrupt file that was overwritten. That was very good work. Well Done.
I havae the same issue but, in safe mode so far it has not blocked WIFI
stormyt Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.
that is how I got here