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Firefox does not open

  • 1 reply
  • 4 have this problem
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  • Last reply by Scribe

DanyEule
DanyEule
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Hello

I can't open my Mozilla Firefox anymore ! It keeps crashing every time I try to launch it. Also in safe-mode. First time it happened was on the 31.12.15 about 17:00 or so (Swiss time).

What I have tried so faar: Restart computer, Repair Firefox, Update Firefox, update Java, update flash player, run a virus scan, re-install Firefox. The result is still the same. And yes, I checked out your help site, step by step. (That's why I am here now)

Error ID: bp-6f7430bc-0c19-49dc-a021-de1c72160101

Hope it helps! Thank you very much Dany

Hello I can't open my Mozilla Firefox anymore ! It keeps crashing every time I try to launch it. Also in safe-mode. First time it happened was on the 31.12.15 about 17:00 or so (Swiss time). What I have tried so faar: Restart computer, Repair Firefox, Update Firefox, update Java, update flash player, run a virus scan, re-install Firefox. The result is still the same. And yes, I checked out your help site, step by step. (That's why I am here now) Error ID: bp-6f7430bc-0c19-49dc-a021-de1c72160101 Hope it helps! Thank you very much Dany

Chosen solution

Hi, the crash seems to be caused by G Data Security Software. Please see Firefox 43.0.3 startup crash with G DATA security software.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

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All Replies (1)

Scribe
Scribe
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Chosen Solution

Hi, the crash seems to be caused by G Data Security Software. Please see Firefox 43.0.3 startup crash with G DATA security software.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.