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Firefox crashes

  • 4 replies
  • 3 have this problem
  • 5 views
  • Last reply by mustelid

mustelid
mustelid
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I submitted a crash help request a moment ago and forgot to add the crash report id. It is ID: 9996eac7-2f89-4e4b-a899-5c1712151102

I was the one having a problem with crashing on futurelearn.com. I don't know where to start with this. Again, I will click on a link on the page, and the browser crashes. This is the only site I have this much of a problem with.

I submitted a crash help request a moment ago and forgot to add the crash report id. It is ID: 9996eac7-2f89-4e4b-a899-5c1712151102 I was the one having a problem with crashing on futurelearn.com. I don't know where to start with this. Again, I will click on a link on the page, and the browser crashes. This is the only site I have this much of a problem with.

Modified by mustelid

Chosen solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

  • plugins are not affected by Firefox Safe Mode

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Read this answer in context 👍 1

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

  • plugins are not affected by Firefox Safe Mode

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Modified by cor-el

FredMcD
FredMcD
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Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

FredMcD
FredMcD
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bp-9996eac7-2f89-4e4b-a899-5c1712151102

Signature OOM | small

Attention Sumo's there are 40 related bug reports

mcbrwctl.dll = McAfee SiteAdvisor

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

mustelid
mustelid Question owner
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My daughter dealt with this for me and she did mention the first suggestion as something she did. Never referenced the other two, but something seems to have worked. No browser crashes so far with that problem site. Thank you!