Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hi I'm getting Sync error code (Sync will automatically retry this action.) I've tried several posted fixes. https://pastebin.mozilla.org/8845403

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

more options

Hi I'm getting Sync error code (Sync will automatically retry this action.) I've tried several posted fixes and nothing works. Any suggestions? https://pastebin.mozilla.org/8845403

Hi I'm getting Sync error code (Sync will automatically retry this action.) I've tried several posted fixes and nothing works. Any suggestions? https://pastebin.mozilla.org/8845403

Chosen solution

You can check for problems with the places.sqlite database file (bookmarks, history) in the Firefox profile folder.

If you use Sync then best is to disconnect Sync (temporarily) while performing maintenance/repair efforts to the places.sqlite database.

Read this answer in context 👍 0

All Replies (3)

more options

You can try to disconnect all devices and reconnect them one by one and wait until the initial sync has finished.


Exception: Could not acquire lock. Label: "service.js: sync". No traceback available
Sync.Service       INFO   Cannot start sync: already syncing?
more options

Thank you, I unchecked the "bookmarks" and "History" tabs from the Sync menu within Options, now the error code doesn't pop up anymore but I'm not sure how to find and fix the issues within bookmarks and history. Also I can't bookmark any websites. Any suggestions?

https://pastebin.mozilla.org/8845485

more options

Chosen Solution

You can check for problems with the places.sqlite database file (bookmarks, history) in the Firefox profile folder.

If you use Sync then best is to disconnect Sync (temporarily) while performing maintenance/repair efforts to the places.sqlite database.