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Printing a webpage to an .xps or .pdf file produces a file but it is empty. How do I fix this? I have Firefox 40.0 on a new Windows 10 laptop

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  • Last reply by ssavage

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When I print a webpage to an .xps or .pdf file, it does create a new file but File Explorer says it is 0 KB in size. These .pdf files will open, but they are blank--the only thing that displays is the outline of a page, with nothing within the outline. When I print to an .xps file, File Explorer says it contains 0 KB. When I try to open it, I receive a message saying that the XPS viewer cannot open the file. These things just started for me several days ago after I installed Firefox 40.0 on a new Toshiba Satellite laptop with the Windows 10 Home OS. I have the current version of Flash Player (in fact, I just tried redownloading and reinstalling the current version; that did not solve the problem). I tried changing the default print-to file format to .pdf, but that did not solve the problem. I contacted the Windows support chat site; they told me it was not a Windows issue. Is this a Firefox issue? If so, can you tell me how to fix the problem, please?

Thanks, ssavage

When I print a webpage to an .xps or .pdf file, it does create a new file but File Explorer says it is 0 KB in size. These .pdf files will open, but they are blank--the only thing that displays is the outline of a page, with nothing within the outline. When I print to an .xps file, File Explorer says it contains 0 KB. When I try to open it, I receive a message saying that the XPS viewer cannot open the file. These things just started for me several days ago after I installed Firefox 40.0 on a new Toshiba Satellite laptop with the Windows 10 Home OS. I have the current version of Flash Player (in fact, I just tried redownloading and reinstalling the current version; that did not solve the problem). I tried changing the default print-to file format to .pdf, but that did not solve the problem. I contacted the Windows support chat site; they told me it was not a Windows issue. Is this a Firefox issue? If so, can you tell me how to fix the problem, please? Thanks, ssavage

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Chosen Solution

First try to disable extensions to see if this is contributing to this, then please try safe mode.

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Hi Guigs. I tried the "Refresh Firefox" suggestion in the "Trouble shoot extension, themes and hardware... link which you provided--it solved the problem! Thank you, very much!

ssavage