Must move mouse to view any video and some actions (refresh). My desktop windows 7 + FF v35.0
My system has had this issue going back months/years. Read other threads which were old/dealt with previous FF versions.
The mouse movement issue occurs on my system viewing any video. It also manifests in certain actions like selecting refresh or other page actions. Unless/until you move the mouse the progress action that displays in the tab there is a delay/lack of action unless/until the mouse is moved.
Below is system info.
Application Basics
Name: Firefox Version: 35.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0 Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports (including 1 pending crash in the given time range)
Extensions
Name: Skype Click to Call Version: 7.3.16540.9015 Enabled: true ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Name: HP Smart Web Printing Version: 4.5 Enabled: false ID: smartwebprinting@hp.com
Name: McAfee SiteAdvisor Version: 3.7.1 Enabled: false ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}
Name: My Web Search Version: 1.1 Enabled: false ID: m3ffxtbr@mywebsearch.com
Graphics
Adapter Description: AMD Radeon HD 5700 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 Device ID: 0x68b8 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 12-6-2013 Driver Version: 13.251.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 29911682 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 5700 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.places.smartBookmarksVersion: 7 browser.search.param.yahoo-fr: w3i&type=W3i_DS,157,0_0,Search,20150103,20030,0,102,0 browser.sessionstore.enabled: true browser.sessionstore.upgradeBackup.latestBuildID: 20150108202552 browser.startup.homepage: http://www.nbcnews.com/ browser.startup.homepage_override.buildID: 20150108202552 browser.startup.homepage_override.mstone: 35.0 dom.mozApps.used: true extensions.lastAppVersion: 35.0 gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: http://www.bing.com/search?FORM=UP97DF&PC=UP97&q= media.gmp-gmpopenh264.lastUpdate: 1413684497 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1421469125 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1421561586 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Fax.print_bgcolor: false print.printer_Fax.print_bgimages: false print.printer_Fax.print_colorspace: print.printer_Fax.print_command: print.printer_Fax.print_downloadfonts: false print.printer_Fax.print_duplex: 307603184 print.printer_Fax.print_edge_bottom: 0 print.printer_Fax.print_edge_left: 0 print.printer_Fax.print_edge_right: 0 print.printer_Fax.print_edge_top: 0 print.printer_Fax.print_evenpages: true print.printer_Fax.print_footercenter: print.printer_Fax.print_footerleft: &PT print.printer_Fax.print_footerright: &D print.printer_Fax.print_headercenter: print.printer_Fax.print_headerleft: &T print.printer_Fax.print_headerright: &U print.printer_Fax.print_in_color: true print.printer_Fax.print_margin_bottom: 0.5 print.printer_Fax.print_margin_left: 0.5 print.printer_Fax.print_margin_right: 0.5 print.printer_Fax.print_margin_top: 0.5 print.printer_Fax.print_oddpages: true print.printer_Fax.print_orientation: 0 print.printer_Fax.print_page_delay: 50 print.printer_Fax.print_paper_data: 1 print.printer_Fax.print_paper_height: 11.00 print.printer_Fax.print_paper_name: print.printer_Fax.print_paper_size_type: 0 print.printer_Fax.print_paper_size_unit: 0 print.printer_Fax.print_paper_width: 8.50 print.printer_Fax.print_plex_name: print.printer_Fax.print_resolution: 375594512 print.printer_Fax.print_resolution_name: print.printer_Fax.print_reversed: false print.printer_Fax.print_scaling: 1.00 print.printer_Fax.print_shrink_to_fit: true print.printer_Fax.print_to_file: false print.printer_Fax.print_unwriteable_margin_bottom: 0 print.printer_Fax.print_unwriteable_margin_left: 0 print.printer_Fax.print_unwriteable_margin_right: 0 print.printer_Fax.print_unwriteable_margin_top: 0 print.printer_HP_Photosmart_C309a_series.print_bgcolor: false print.printer_HP_Photosmart_C309a_series.print_bgimages: false print.printer_HP_Photosmart_C309a_series.print_colorspace: print.printer_HP_Photosmart_C309a_series.print_command: print.printer_HP_Photosmart_C309a_series.print_downloadfonts: false print.printer_HP_Photosmart_C309a_series.print_duplex: 307603184 print.printer_HP_Photosmart_C309a_series.print_edge_bottom: 0 print.printer_HP_Photosmart_C309a_series.print_edge_left: 0 print.printer_HP_Photosmart_C309a_series.print_edge_right: 0 print.printer_HP_Photosmart_C309a_series.print_edge_top: 0 print.printer_HP_Photosmart_C309a_series.print_evenpages: true print.printer_HP_Photosmart_C309a_series.print_footercenter: print.printer_HP_Photosmart_C309a_series.print_footerleft: &PT print.printer_HP_Photosmart_C309a_series.print_footerright: &D print.printer_HP_Photosmart_C309a_series.print_headercenter: print.printer_HP_Photosmart_C309a_series.print_headerleft: &T print.printer_HP_Photosmart_C309a_series.print_headerright: &U print.printer_HP_Photosmart_C309a_series.print_in_color: true print.printer_HP_Photosmart_C309a_series.print_margin_bottom: 0.5 print.printer_HP_Photosmart_C309a_series.print_margin_left: 0.5 print.printer_HP_Photosmart_C309a_series.print_margin_right: 0.5 print.printer_HP_Photosmart_C309a_series.print_margin_top: 0.5 print.printer_HP_Photosmart_C309a_series.print_oddpages: true print.printer_HP_Photosmart_C309a_series.print_orientation: 0 print.printer_HP_Photosmart_C309a_series.print_page_delay: 50 print.printer_HP_Photosmart_C309a_series.print_paper_data: 1 print.printer_HP_Photosmart_C309a_series.print_paper_height: 11.00 print.printer_HP_Photosmart_C309a_series.print_paper_name: print.printer_HP_Photosmart_C309a_series.print_paper_size_type: 0 print.printer_HP_Photosmart_C309a_series.print_paper_size_unit: 0 print.printer_HP_Photosmart_C309a_series.print_paper_width: 8.50 print.printer_HP_Photosmart_C309a_series.print_plex_name: print.printer_HP_Photosmart_C309a_series.print_resolution: 375594512 print.printer_HP_Photosmart_C309a_series.print_resolution_name: print.printer_HP_Photosmart_C309a_series.print_reversed: false print.printer_HP_Photosmart_C309a_series.print_scaling: 1.00 print.printer_HP_Photosmart_C309a_series.print_shrink_to_fit: true print.printer_HP_Photosmart_C309a_series.print_to_file: false print.printer_HP_Photosmart_C309a_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_C309a_series.print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_C309a_series.print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_C309a_series.print_unwriteable_margin_top: 0 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1420315799
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7
NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2
Experimental Features
Chosen solution
i'm just judging from the symptoms that it might be adware/malware related. that's because many users with the same problem reported that this was the case before: https://support.mozilla.org/en-US/questions/1018259#answer-625817 https://support.mozilla.org/en-US/questions/1019045#answer-628351 https://support.mozilla.org/en-US/questions/1026745#answer-643556 https://support.mozilla.org/en-US/questions/1028006#answer-655315 https://support.mozilla.org/en-US/questions/1028419#answer-647430 https://support.mozilla.org/en-US/questions/1030147#answer-654859 https://support.mozilla.org/en-US/questions/1031896#answer-655233
also even if you have an existing security solution i would recommend a scan with malwarebytes & adwcleaner, since vendors like mcafee are often not that good in detecting minor adware and potentially unwanted programs that might not be classified as a virus. these are reputable tools and also get recommended in mozilla's knowledge base article about malware removal: Troubleshoot Firefox issues caused by malware
Read this answer in context 👍 0All Replies (4)
hello tripletdad10, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a full scan of your system with the free version of malwarebytes and adwcleaner (both these security tools are free).
Thanks for the quick reply. I have McAfee 13.6 installed so I assume it is checking for malware. Find it hard to believe its malware only because this has been a problem for years on this desktop; I assumed it was memory, disk drive was (up until 1 month ago) 95% full, etc...
How do I know the link you've provided is safe and will not introduce/install unwanted items to my pc?
Modified by tripletdad10
Chosen Solution
i'm just judging from the symptoms that it might be adware/malware related. that's because many users with the same problem reported that this was the case before: https://support.mozilla.org/en-US/questions/1018259#answer-625817 https://support.mozilla.org/en-US/questions/1019045#answer-628351 https://support.mozilla.org/en-US/questions/1026745#answer-643556 https://support.mozilla.org/en-US/questions/1028006#answer-655315 https://support.mozilla.org/en-US/questions/1028419#answer-647430 https://support.mozilla.org/en-US/questions/1030147#answer-654859 https://support.mozilla.org/en-US/questions/1031896#answer-655233
also even if you have an existing security solution i would recommend a scan with malwarebytes & adwcleaner, since vendors like mcafee are often not that good in detecting minor adware and potentially unwanted programs that might not be classified as a virus. these are reputable tools and also get recommended in mozilla's knowledge base article about malware removal: Troubleshoot Firefox issues caused by malware
Phillip - AdwCleaner appears to have solved the problem! I downloaded it from CNET (http://download.cnet.com/AdwCleaner/3055-7786_4-75851221.html?tag=pdl-redir ), took just a minute to download and about 15 min to run.
Found only 1 service (Service Deleted : MyWebSearchService) , but had dozens of files (in every Windows User's xxx\AppData\xxx folder, including Firefox profile extension).
Required 1 reboot after scan.
Thank you!!!
P.S. tried to attach the AdwCleaner log file but this post option to "add images" would not accept it.
Modified by tripletdad10