Firefox opens but nothing shows/load in the window, not even menu buttons
I open Firefox & a window opens but nothing loads or shows up, not even menu buttons. Occasionally when you blindly click around some menus will open but options beyond that don't produce anything.
I have (not necessarily in this order): Uninstalled Firefox, deleted all remaining folders, then reinstalled (twice).... didn't help. Reverted PC back to before Firefox updated... didn't work. Uninstalled, Debugged my PC, reinstalled.... didn't work. Turned off firewalls & switched settings to make sure nothing was blocking it from working.... didn't work.
At this point, after surfing Mozilla support site & not finding anyone else having this exact issue I'm not sure what else to do. I love Firefox & want to keep using it (I HATE using Internet Explorer) but the only other solution I can think of is use Google Chrome or IE.
I have Windows 7, use McAfee, & SpyHunter. My laptop is less than 5 y.o. & I keep thing updated reg. so I don't think anything should be out of date or incompatible.
Thanks!
Chosen solution
Hello,
Currently in version 33, Firefox has implemented a new, faster way of loading webpages. This new feature is called OMTC. However, there are still some tweaks Mozilla developers are making to this.
There is a known issue that Mozilla works on very hard to fix: if you are experiencing black webpages on some sites, here's what you can do to avoid the problem in the meantime:
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
To disable Hardware Acceleration
- Click the menu button and select Options.
- In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
Now, exit Firefox, wait a few seconds, and then start it normally.
Please let us know if this solves the problem. Engineering is also gathering more information about the issue would request that you fill out this survey
I should also mention that other users with this problem had an embedded intel hd graphics card with an old driver present. Until Mozilla comes up with a fix, if you want Hardware Acceleration in Firefox, you can try to update your driver through the appropriate link below to see if that helps: Intel HD 2000/3000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764
Intel HD 4000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24328 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329
Thank you!
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Chosen Solution
Hello,
Currently in version 33, Firefox has implemented a new, faster way of loading webpages. This new feature is called OMTC. However, there are still some tweaks Mozilla developers are making to this.
There is a known issue that Mozilla works on very hard to fix: if you are experiencing black webpages on some sites, here's what you can do to avoid the problem in the meantime:
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button , click Help and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
To disable Hardware Acceleration
- Click the menu button and select Options.
- In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
Now, exit Firefox, wait a few seconds, and then start it normally.
Please let us know if this solves the problem. Engineering is also gathering more information about the issue would request that you fill out this survey
I should also mention that other users with this problem had an embedded intel hd graphics card with an old driver present. Until Mozilla comes up with a fix, if you want Hardware Acceleration in Firefox, you can try to update your driver through the appropriate link below to see if that helps: Intel HD 2000/3000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764
Intel HD 4000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24328 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329
Thank you!
THANK YOU THANK YOU!! yes this helped! Thank you for also adding the "Not Running" steps since it wouldn't/wasn't working while running.
I will look into the embedded Intel HD graphic card issues further since I do believe that applies to me, but not sure right now.
Thanks again for your help, much appreciated!