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I get a pop up from srshql.com that turns into different adds/articles ever since I tryed to change from my old MSN page to the new one & I can't turn it off.

  • 2 replies
  • 10 have this problem
  • 6 views
  • Last reply by racingjen

racingjen
racingjen
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The address in the browser bar changes so fast I might be wrong on the order of letters but it starts as srshql.com or something like that that and then turns into a CBS add (today) for the young & restless. Yesterday it was adds about what I was searching (car parts) can not figure out hoe to stop it. Happens most frequently when I open & use a new tab but not consistent.

The address in the browser bar changes so fast I might be wrong on the order of letters but it starts as srshql.com or something like that that and then turns into a CBS add (today) for the young & restless. Yesterday it was adds about what I was searching (car parts) can not figure out hoe to stop it. Happens most frequently when I open & use a new tab but not consistent.

Chosen solution

Hello,

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. Please go to:

  • Tools > Add-ons, or New Fx Menu > Add-ons

And remove any suspicious add-ons. If the problem persists, you can try these free programs to scan for malware, which work with your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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All Replies (2)

CoryMH
CoryMH
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Chosen Solution

Hello,

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. Please go to:

  • Tools > Add-ons, or New Fx Menu > Add-ons

And remove any suspicious add-ons. If the problem persists, you can try these free programs to scan for malware, which work with your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

racingjen
racingjen Question owner
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Not sure which worked as I did both but issue is resolved!!! I think is was the add-on. When I first hit the add-on tab it said no new add ons but there was another tab that DID show an add-on. Deleted it and walla!!! No more pop-ups! Thank You so much for your prompt & excellent reply!