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Unable to establish TLS connection to POP3 server

  • 4 replies
  • 7 have this problem
  • 98 views
  • Last reply by Toad-Hall

frank.verbeek
frank.verbeek
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I've tried to reset my Outgoing Server to STARTTLS as suggested in one of your help pages so I can send from either of my 3 accounts with the appropriate outgoing server SMPT

However now I can't get any messages and even when I reset to the original setting I'm still getting no emails.

Feel like I've totally stuffed up, but none of your help pages suggestions seem to solve my dilemma.

Would appreciate some guidance on how to go from here.

Thanks Frank

I've tried to reset my Outgoing Server to STARTTLS as suggested in one of your help pages so I can send from either of my 3 accounts with the appropriate outgoing server SMPT However now I can't get any messages and even when I reset to the original setting I'm still getting no emails. Feel like I've totally stuffed up, but none of your help pages suggestions seem to solve my dilemma. Would appreciate some guidance on how to go from here. Thanks Frank

Chosen solution

Then why do you have your gmail smtp server settings set to no SSL/TLS?

GMAIl server settings page. http://email.about.com/od/accessinggmail/f/Gmail_SMTP_Settings.htm

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All Replies (4)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Please provide some info: In thunderbird Help > Troubleshooting information make sure 'Include account names' is not selected. click on 'copy text to clipboard' paste info into this question you can edit/remove all info on fonts and printers

Please state which account you are having the issue with.

frank.verbeek
frank.verbeek Question owner
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Thanks for your reply... and the instructions. I hope I got this right.

I'm having trouble with all my accounts now as I don't seem to be getting any emails at all from any of the accounts.

Thanks for the help 

 Application Basics

   Name: Thunderbird
   Version: 31.1.1
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.1.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140908105904
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.googlemail.com:110, plain, passwordCleartext
     OUTGOING: mail.internode.on.net:587, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) mail.internode.on.net:110, plain, passwordCleartext
     OUTGOING: mail.internode.on.net:587, plain, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop3.live.com:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.internode.on.net:587, plain, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) imap.googlemail.com:143, plain, passwordCleartext
     OUTGOING: mail.internode.on.net:587, plain, passwordCleartext, true

 Crash Reports

 Extensions
   Signature Switch, 1.6.12, true, {2ab1b709-ba03-4361-abf9-c50b964ff75d}

 Important Modified Preferences
user01229325
user01229325
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Chosen Solution

Then why do you have your gmail smtp server settings set to no SSL/TLS?

GMAIl server settings page. http://email.about.com/od/accessinggmail/f/Gmail_SMTP_Settings.htm

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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re: send from either of my 3 accounts with the appropriate outgoing server SMPT

noticed: All of your mail accounts are only using one smtp server.

Suggest you try:

account1: 

    INCOMING: account1, , (pop3) pop.googlemail.com:110, plain,

For incoming and outgoing server: 

user name: Your full Gmail address (e.g. example@gmail.com)
Gmail SMTP password: Your Gmail password

Tools > Account Settings > Server Settings for the pop gmail account Incoming Server Name: pop.gmail.com port: 995 Connection Security: SSL/TLS Authentication Method: Normal Password


Tools > Account Settings > Ougoing Server (SMTP) select the pop gmail server and click on 'Edit' or if no pop gmail server then click on 'Add' Under Description type: Pop gmail Outgoing Server Name: smtp.gmail.com port: 465 Connection Security: SSL/TLS OR port (TLS): 587 Connection Security: STARTTLS Authentication Method: Normal Password click on OK to save changes.

Then assign correct outgoing smtp server to the account: Tools > Account Settings select the pop gmail account bottom right 'outgoing Server(SMTP) click on drop down list and select the pop gmail smtp server.

click on Ok to save settings

account7: 

    INCOMING: account7, , (imap) imap.googlemail.com:143,

For incoming and outgoing server: 

user name: Your full Gmail address (e.g. example@gmail.com)
Gmail SMTP password: Your Gmail password

Tools > Account Settings > Server Settings for the imap gmail account Incoming Server Name: imap.gmail.com port: 993 Connection Security: SSL/TLS Authentication Method: Normal Password

Tools > Account Settings > Ougoing Server (SMTP) select the imap gmail server and click on 'Edit' or if no imap gmail server then click on 'Add' Under Description type: Imap gmail Outgoing Server Name: smtp.gmail.com port: 465 Connection Security: SSL/TLS OR port (TLS): 587 Connection Security: STARTTLS Authentication Method: Normal Password click on OK to save changes.

Then assign correct outgoing smtp server to the account: Tools > Account Settings select the gmail account bottom right 'outgoing Server(SMTP) click on drop down list and select the imap gmail smtp server.

click on Ok to save settings

account3: 

    INCOMING: account3, , (pop3) mail.internode.on.net:110,

http://www.internode.on.net/support/guides/email/secure_email/

Tools > Account Settings > Server Settings for the pop internode account Incoming Server Name: mail.internode.on.net port: 995 Connection Security: SSL/TLS Authentication Method: Normal Password


Tools > Account Settings > Ougoing Server (SMTP) select the pop internode server and click on 'Edit' or if no pop internode server then click on 'Add' Under Description type: Pop Internode Outgoing Server Name: mail.internode.on.net port: 465 Connection Security: SSL/TLS Authentication Method: Normal Password click on OK to save changes.

Then assign correct outgoing smtp server to the account: Tools > Account Settings select the pop gmail account bottom right 'outgoing Server(SMTP) click on drop down list and select the Pop Internode smtp server.

click on Ok to save settings


account4: 

    INCOMING: account4, , (pop3) pop3.live.com:110,

https://support.mozilla.org/en-US/kb/thunderbird-and-hotmail

then make sure the account is using correct server, just like the other accounts.

Modified by Toad-Hall