According to HP's support forum (http://h30434.www3.hp.com/t5/Other-Notebook-PC-questions/DigitalPersona-add-on-for-Firefox-4/td-p/564531), the Fingerfox extension for Firefox 4 w…
The suggestion to change the DNS server was to address the problem with "Server not found" appearing part of the time. Is this still happening?
Both tabs opening when clicking…
Now that you've renamed the folder, you just need to install a clean copy of Firefox.
If you don't have a working browser on the broken computer, you can download it on the com…
The most likely source of this problem is an extension. From your extensions list, '''Thirty Day Challenge Toolbar''' is the most likely one to be causing this. Try disabling th…
What happens if you try to paste into Notepad?
Also, when you paste into Word, does any data paste at all? Try copying from this forum reply into Word to make sure the problem…
Another potential cause of this issue is that the hang timeout is set too low:
# Select Firefox's location bar (press CTRL+L or click it)
# Type '''about:config''' and press ent…
To anyone experiencing this problem after trying the steps I posted above, try this potential solution:
# Open Tools->Add-Ons->Plugins, find Shockwave Flash, and press Disable
#…
This message will also occur the first time you start Firefox after an update has been downloaded. In this case, it's asking for permission to apply the downloaded update.
The problem seems to be that traffic on your computer (or network) is being blocked. If this is a corporate computer, addons.mozilla.org may be blocked to enforce a policy that b…
How much memory is Firefox using right now?
# Press '''CTRL+SHIFT+ESC''' to load the Task Manager window
# Click the Processes tab at the top. (Click once near the top of the w…
Which e-mail service do you use, and where does the thumbnail appear? If you wish, you can send an e-mail to me. I'll then let you know if I see the thumbnail. You can e-mail m…
Hi - you should not put your password in a question here. Questions are posted publicly on support.mozilla.com. '''I deleted your password from your question above, but you shou…
Hi - I'm a bit confused by your question. According to the information sent with your forum post, you are using 3.6.4 now. Are you having problems with this version?
The orde…
The most likely cause of this is an extension. The Real Player Browser Record Plugin, which you listed, is known to cause some pages to go blank.
Also, you are using an outdat…
I see two Google ads above the fold on your page - a small banner at the top and a bigger ad below. I tried this in both the current development version and 3.6.4, and it worked …
Try running Firefox in [[Safe Mode]]. (End the process in task manager before trying this.) If safe mode fixes the problem, then it's likely an add-on causing the problem.
If…
# Open the Library window (Bookmarks->Organize Bookmarks)
# Press '''Import and backup'''
# Choose '''Restore'''
# Click '''Choose file...'''
# In the dialog box that pops up,…
There are several factors that can cause the latest Flash version to crash. Firefox 3.6.4 protects the rest of the browser from also crashing when Flash hangs or crashes.
* '''F…
Is it only T? Does pressing N open a new window, and does R reload the page?
The most likely reason for this is that the CTRL key is held down - see [[Keyboard shortcuts]] for…
Try accessing the site using the secure URL, https://addons.mozilla.org . Let me know if this works.
If that address has the same error message, try https://63.245.217.40 . '…
This means that Firefox (or an add-on you have installed in Firefox) was trying to make changes to a file that's not part of Firefox's own data files. This may happen if you are …
Hi - this option is under Firefox's accessibility options.
You can uncheck this in Tools->Options->Advanced->General. The name of the setting starts with "Warn me when sites..…
Are you sure your local host resolution recognizes these names? Type '''ping gtoportal''' into a terminal and see if it's recognized.
If it is not recognized, here are some fi…
If you are missing the menu bar, with '''File Edit View...''', see [[Menu bar is missing]].
If you are missing the Windows task bar, which contains your Start button and open…
Most Firefox hangs are caused by either a plugin or an extension.
# Check for outdated plugins on the [http://www.mozilla.com/en-US/plugincheck/ plugin check page].
# If the pro…
This looks like a list of open windows maintained by Windows. It doesn't appear to be data from Firefox itself.
If you want, you could use Process Explorer from sysinternals t…
The format you typed here seems to be JSON. Firefox's own temporary files are located in AppData\Local\Mozilla\Firefox\Profiles\xxxxxxxxx.default\Cache - and they don't have "Tem…
For backing up bookmarks, see [[Backing up and restoring bookmarks]]
If you want to back up passwords, you need to use an extension such as Password Exporter. This is located …
This means that something is blocking that ad server from loading. Blocked ad servers can cause some sites to malfunction.
I would recommend using a different DNS server, as t…
The crash is likely in the OGG encoder, which is forcing Firefox to crash due to that extension. To look up your crash reports, I need the list of crash ID's from Mozilla Crash R…
Firefox includes a search bar in the upper right corner, and there is a "Manage Search Engines" option if you click on the search engine logo. Is this what you are referring to?
…
From your description, it seems that an add-on may me causing your issue. Follow the steps at [[Troubleshooting extensions and themes]] to test whether your extensions are causin…
There's no way to recover this list if you deleted the items, as it's not backed up.
Why did you have the sites blocked in the first place? You can simply re-block the sites a…
It seems you have a few issues. Let me address each separately:
* Your IE favorites aren't in Firefox
## In Firefox, go to File->Import
## Choose Internet Explorer
## Select …
You need to change the cache settings on your web page, if you don't want Firefox to cache your page.
The easiest way to do this is to use a tag for the cache-control header. …
Uncheck "Permanent private browsing mode", and the other options will become ungray.
The reason it's grayed out is that you have it set to always start in private browsing mode…
Does Firefox start properly if you start it in [[Safe Mode]]? (Follow the instructions on that page - using safe mode will temporarily disable all extensions for the duration tha…
When this happens, try using Firefox's built-in [[Safe Mode]]. If safe mode starts, it means the problem was an extension. (In that case, see [[troubleshooting extensions and th…
As I understand it, there are three problems you're having:
# There is a virus or spyware on the computer
# Firefox will not open new windows
# After closing Firefox, it won't …
What exactly does the window requesting authentication say?
Most likely, it is being launched from one of the tabs that open with Firefox. If this is the case, you must either…
You have a number of extensions, including AdBlock and TorButton, that could be blocking full screen mode.
Follow the steps at [[Troubleshooting extensions and themes]] to see …
The most likely cause of this problem is an add-on. See [[Troubleshooting extensions and themes]] for instructions on testing whether extensions are causing the problem.
If di…
If it's working in safe mode, it means that your problem is most likely an extension. See [[Troubleshooting extensions and themes]] for instructions on testing whether extensions…
Hi - the message you get seems to be about cookies stored by websites. Could you post the exact text of the message here, so we can know for sure what it's saying?
Tracking co…
If you aren't able to connect in Firefox, but can connect with other programs, the most common cause is a firewall. See [[Firewalls]] for instructions on configuring firewalls.
…
This is a security restriction, so as not to expose the full path on the filesystem to javascript. It prevents javascript on websites from gaining potentially sensitive informati…
What is the URL of the offending site?
If you can't make it work with just one page, you could print to a PDF first, then select your range to print from the PDF.
When installing ubuntu, it gives you the option to import automatically.
If you don't want to re-install, you will have to manually import:
# Find the BookmarkBackups folder …
Most Firefox hangs are caused by either a plugin or an extension.
# Check for outdated plugins on the [http://www.mozilla.com/en-US/plugincheck/ plugin check page].
# If the pro…
To avoid this error, you must be updating Firefox '''from the account you installed it on.''' If you update it from an administrator account other than the one you originally use…
You need to remove the "\" in your URLs. This \ is preventing the CSS from loading properly and your links from working in Firefox.
Unfortunately, I'm not familiar with your C…
If you aren't able to connect in Firefox, but can connect with other programs, the most common cause is a firewall. See [[Firewalls]] for instructions on configuring firewalls.
…
You seem to have an old version of Firefox. Try installing the latest 3.6.3 from [http://www.mozilla.com/en-US/firefox/all.html] , then see if it still works.
If the problem s…
Try downloading Firefox 3.6.3 through this direct link: [https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/3.6.3/win32/en-US/Firefox%20Setup%203.6.3.exe]
First, try upgrading Firefox to the latest version, 3.6.3. See [[Installing Firefox on Mac]] for details.
If it still happens, see if quitting Firefox before shutting down fix…
Which ad-blocking software do you have enabled? The google forums likely require the connection to google-analytics to complete before the forum becomes active, so blocking this …
First, try disabling extensions to see if one of them is causing the problem. See [[troubleshooting extensions and themes]].
If this doesn't fix it, try deleting all Google co…
Java is enabled by default. There is no longer a checkbox for it in Options, since it can be disabled through Add-Ons->Plugins
To see if Java works at all, let me know if you …
The most common cause of this is a corrupt font. Let me know which lines, if any, are garbled at this test page: [https://zzxc.net/sumo/helvetica.html]
Did it crash again while in [[Safe Mode]]? If you haven't started in safe mode yet, try that first.
I also need some additional crash reports after you've tried safe mode. To…
There are a few reasons why the page might not be loading:
* ''Bad item stored in the Browser Cache'': Follow the steps at [[How to clear the cache]].
* ''Bad cookie from the br…
From your symptoms, it seems that the bookmarks and history database ('''places.sqlite''') is corrupted. The best fix is to remove this database, restart Firfefox, and import bac…
How long does firefox.exe stay in task manager? (Indefinitely, or does it disappear after a time?)
Also, could you check other 32-bit applications to see if they load? (Are y…
Web sites can set cookies whenever they are accessed, even when they are embedded in other sites. The most likely cause of this analytics cookie is that it's embedded in a websit…
If you were upgrading from Firefox 3.0 or newer, bookmarks are no longer stored in bookmarks.html. (In newer versions, '''places.sqlite''' is used)
If you upgraded from a vers…
This is because of a problem where the Firefox website doesn't recognize your operating system in certain cases where the browser version is detected wrong. There is already a fi…
There are a couple reasons it may be taking a long time to start:
* Extensions may be slowing it down. Some, including antivirus toolbars, Browser Highlighter, and Skype extensi…
If you can't delete a tag, and a duplicate is created when trying to add the tag to a new bookmark, it's likely that your '''places.sqlite''' file is corrupted. Tags are stored i…
Try clearing cache and cookies, then see if the web site works. See these articles:
* [[Web sites look wrong]]
*[[Deleting cookies]]
* [[How to clear the cache]]
Here is a direct link to 3.6.3: [https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/3.6.3/win32/en-US/Firefox%20Setup%203.6.3.exe]
Try downloading again from the above li…
The username/password from the website is not related - the Mac account is the issue here.
The best fix is to simply choose a different folder to save to. Instead of /Users/cl…
Is "claudiomarchiori" the username of the Mac account you are logged into? This error normally results when you're trying to save to another user's folder. (The most common way …
Are you trying to import your bookmarks from a JSON file or an HTML file? Try opening this file with Notepad and make sure it actually contains bookmarks.
If the file is valid…
Could you paste additional crash ID's in this thread? The report you submitted is nonspecific, so having more would help.
There are a few things you can try that might fix it:…
If excess popups are occuring when you load websites, you may have disabled popup blocking. See [[Pop-up blocker]] for steps to enable.
The most likely cause of excess popups …
The most likely reason for this is that the wrong printer is chosen in the File->Print window.
In Firefox, go to File->Print and click the dropdown box with printer names. Ens…
To look up your crash reports, I need the list of crash ID's from Mozilla Crash Reporter. Follow [https://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_crash_report…
There are several reasons why the site may be blank:
* ''Bad item stored in the Browser Cache'': Follow the steps at [[How to clear the cache]].
* ''Bad cookie from the broken s…
The HP software probably only supports system mail client software, like [http://www.getthunderbird.com Thunderbird] or Outlook. Thus, you won't be able to make your printer auto…
After you download '''Firefox Setup 3.6.3.exe''', you must double click on this file. Usually, you can find this either on your desktop or in your Downloads folder.
Your Downl…
The dialog you are referring to is a ''shell dialog''.
The most likely reason for this to take a long time is that the default location is taking a long time to resolve, as can…
If you are referring to the menu bar at the top of Firefox, see [[Menu bar is missing]]
If you are referring to a bar at the top of a web page, reply back with the web page inv…
Could you link to an example that shows this code in use? From your description, I can't be sure what's happening. (My best guess is that it's prompting you twice for the cost i…
