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Call register doesn't work

  • 4 respostas
  • 3 têm este problema
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  • Última resposta por Andrew
  • Resolvido

Simulty
Simulty

Since last OS update I can't access my call register. When I try to do so, I get the call register grayed out, and a dotted line in the middle of the screen stuck on 10%

My current OS version is OPEN_FFOS_V1.1.0B01_TME, and my device a ZTE OPEN.

Since last OS update I can't access my call register. When I try to do so, I get the call register grayed out, and a dotted line in the middle of the screen stuck on 10% My current OS version is OPEN_FFOS_V1.1.0B01_TME, and my device a ZTE OPEN.

Solução escolhida

I have reset the phone to factory defaults and this seems to have fixed my issue.

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Todas as respostas (4)

Andrew
Andrew

Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

  1. Take the back cover of the phone off.
  2. Take the battery out.
  3. Take the SIM card and microSD card out (if applicable).
  4. Wait 10 seconds.
  5. Put the SIM card and microSD card back in (if applicable).
  6. Put the battery back in.
  7. Put the back cover back on.
  8. Turn the device on.
  9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

Simulty
Simulty Proprietário da pergunta

Hi feer56,

Thank you very much for your reply. I have followed all the steps you have described, but unfortunatelly the issue persists.

I am going to try to backup my contacts and perform a full factory reset on the phone to see if that works. I will report back whether this has worked.

Thanks Andrés

Simulty
Simulty Proprietário da pergunta

Solução escolhida

I have reset the phone to factory defaults and this seems to have fixed my issue.

Andrew
Andrew

Great to hear Simulty! Thanks for reporting back. Have a great day and thanks for choosing Firefox OS!