Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

password reset doesn't work

  • 1 resposta
  • 3 têm este problema
  • 11 visualizações
  • Última resposta por cor-el

NeverUseThisAccount
NeverUseThisAccount
more options

My user name at support.mozilla.org is "Cornan". My email address is "wayne_erfling@mindspring.com"

I have tried repeatedly to reset my password (which I had not forgotten, but my account may have been created in 2010, and may be affected by the mysterious un-named logon problem mentioned at support.mozilla.org).

When I tried to "re-activate" my account I DID receive the "already activated" message, but after 5+ attempts I have NOT received the "password reset" message at the SAME EMAIL ADDRESS.

I can't re-register my user because (of course) it is already in use, as is my normal email address (which I've had for 15+ years).

SOMEBODY please help me reset my account at support.mozilla.org

My user name at support.mozilla.org is "Cornan". My email address is "wayne_erfling@mindspring.com" I have tried repeatedly to reset my password (which I had not forgotten, but my account may have been created in 2010, and may be affected by the mysterious un-named logon problem mentioned at support.mozilla.org). When I tried to "re-activate" my account I DID receive the "already activated" message, but after 5+ attempts I have NOT received the "password reset" message at the SAME EMAIL ADDRESS. I can't re-register my user because (of course) it is already in use, as is my normal email address (which I've had for 15+ years). SOMEBODY please help me reset my account at support.mozilla.org

Todas as respostas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can post a request in the contributors forum if you want to change the username or email.

Add [ATTN: Admin] in front of the subject title to get the attention of a forum Administrator.