Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Can't install update to 3.6.14 even after making sure there is no other firefox running, and even after reboot.

  • 1 resposta
  • 9 têm este problema
  • 2 visualizações
  • Última resposta por NMosher

NMosher
NMosher
more options

Currently using 3.6.13. Received indication of update to 3.6.14, but restarting Firefox produces a box that says "Can't install the update, make sure there is no other Firefox version running." There is no other Firefox running. I tried several times, with same results. Used "End process" from task manager instead of normal exit from Firefox, with same results. Shut down and rebooted the computer, and Firefox still shows the same problem.

Currently using 3.6.13. Received indication of update to 3.6.14, but restarting Firefox produces a box that says "Can't install the update, make sure there is no other Firefox version running." There is no other Firefox running. I tried several times, with same results. Used "End process" from task manager instead of normal exit from Firefox, with same results. Shut down and rebooted the computer, and Firefox still shows the same problem.

Todas as respostas (1)

NMosher
NMosher Proprietário da pergunta
more options

"Private Browsing" with "Anonymizer Never Cookie" starts a second copy of Firefox, which apparently doesn't entirely go away after use. I started Firefox, went to Private Browsing, and then used Task Manager to "End Process Tree" for both Firefox processes. I then started Firefox again, and the update worked correctly.