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I'm so confused now. had trouble connecting printer, lead to driver issue, now can't save any passwords. Help

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jbr respondeu 1 mês atrás
Lynda Quig
Lynda Quig

I moved, tried to get old wireless printer going. Had driver issues. Gave up bought newer printer. Somewhere in there Firefox or Windows updated. Wiped out all my passwords. I have gone and started putting passwords back in. Firefox says it's saving them, but it's not. I also had just connected firefox to my cell. I tried a history recover, which doesn't seems to work either. I have to go to Explorer to get into Ancestry account and now can't get into my Family Tree account. I'm so confused. My HP laptop is only 3 or 4 yrs old. and nothing is reading as a virus or bug. Any suggestions. I'm about to cry with all the information on here. I have backed up on external drive, but not sure that is going to work. HELP

I moved, tried to get old wireless printer going. Had driver issues. Gave up bought newer printer. Somewhere in there Firefox or Windows updated. Wiped out all my passwords. I have gone and started putting passwords back in. Firefox says it's saving them, but it's not. I also had just connected firefox to my cell. I tried a history recover, which doesn't seems to work either. I have to go to Explorer to get into Ancestry account and now can't get into my Family Tree account. I'm so confused. My HP laptop is only 3 or 4 yrs old. and nothing is reading as a virus or bug. Any suggestions. I'm about to cry with all the information on here. I have backed up on external drive, but not sure that is going to work. HELP

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jbr
jbr
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What kind of a backup you have available? The user profile with Firefox data is rather a simple folder structure, which, if you have a snapshot of from a few days ago, you can either restore to, or use to create a separate profile to switch to. These articles are the best to look into for how it works:

The other option would be looking into your synced devices — did your mobile Firefox get a copy of the credentials you're now missing? In other words: if you try to sign in to Ancestry from your Firefox mobile, does it offer you the (correct) password there to log in?

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